Associate Credit Services Representative with Dutch

PPD Medtronic Poland; Warszawa; On-site; PLN 92,000 - 138,000; Full time

Job summary

Medtronic in Warsaw is seeking an Associate Credit Services Representative to support credit and collections across assigned customer accounts. You will communicate in English and Dutch, maintain records, and collaborate with Finance and Customer Service to resolve discrepancies. On-site onboarding in Warsaw is required.

The role involves learning ERP and AI-enabled tools to improve collections processes, with a focus on accurate, compliant service delivery and continuous improvement.

Qualifications

• Bachelor's degree required or equivalent.
• Fluent English and Dutch at C1 level for business communication.
• Proficiency in Microsoft Office (Excel, Outlook, Word) and ability to learn multiple systems.

Responsibilities

• Manage assigned customer accounts and perform collection activities to support timely payment of outstanding balances.
• Communicate with customers by phone and email in English and the required market language to resolve payment issues and support payment arrangements.
• Maintain accurate records of customer interactions, account activities, and collection outcomes within designated systems.
• Partner with Finance, Customer Service, and other internal stakeholders to investigate and resolve account discrepancies.
• Escalate complex customer, account, or workflow issues in accordance with established policies and procedures.
• Follow documented processes, controls, and compliance requirements to ensure accurate and consistent service delivery.
• Utilise approved digital and AI-enabled tools to support workflow execution, information gathering, prioritisation, and customer communications.

Skills

Fluent English

Dutch C1

MS Office

Education

Bachelor's degree

Tools

SAP

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life The Credit Services function supports Medtronic’s order-to-cash operations by partnering with customers and internal stakeholders to manage credit and collections activities, resolve account issues, and support healthy cash flow. The team operates within a modern shared-services environment that leverages digital workflows, data-driven decision-making, and AI-enabled tools to deliver efficient and compliant customer outcomes. We are seeking graduates and early-career professionals with professional proficiency in Dutch language support customers across our Benelux markets. As an Associate Credit Services Representative, you will support credit and collections activities for assigned customer accounts while developing expertise in customer engagement, financial operations, and digital service delivery. You will collaborate with customers and internal stakeholders to resolve outstanding balances, maintain accurate account records, and contribute to operational excellence within a technology-enabled Credit Services organisation.

Primary Responsibilities

• Manage assigned customer accounts and perform collection activities to support timely payment of outstanding balances.
• Communicate with customers by phone and email in English and the required market language to resolve payment issues, clarify account information, and support payment arrangements.
• Maintain accurate records of customer interactions, account activities, and collection outcomes within designated systems.
• Partner with Finance, Customer Service, and other internal stakeholders to investigate and resolve account discrepancies.
• Escalate complex customer, account, or workflow issues in accordance with established policies and procedures.
• Follow documented processes, controls, and compliance requirements to ensure accurate and consistent service delivery.
• Utilise approved digital and AI-enabled tools to support workflow execution, information gathering, prioritisation, and customer communications.
• Contribute feedback on recurring issues, process gaps, workflow improvements, and automation opportunities to support continuous improvement initiatives.

Required Qualifications

• Bachelor's degree and no prior professional experience required.
• Fluent English and minimum C1 proficiency in Dutch with the ability to communicate effectively in a business environment both verbally and in writing.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Ability to learn and work effectively across multiple systems, workflow technologies, and AI-enabled tools.
• Availability to work on-site in Warsaw during onboarding, training, certification, and operational readiness activities as required.

Preferred Qualifications

• Up to one year of experience in finance, accounting, shared services, customer service, or a related business environment.
• Experience using enterprise resource planning (ERP) systems such as SAP.
• Experience supporting customers across EMEA markets.
• Experience working with customer account management, collections, or order-to-cash processes.
• Demonstrated interest in process improvement, digital transformation, and technology-enabled service delivery.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 92,000.00 PLN - 138,000.00 PLN | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves.

We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes.

Our industry leadership comes from the passion and ingenuity of our people. That’s who we are.

Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team.

With one Medtronic Mindset defining how we work.

Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And it is undeniable that our culture traditionally shaped the ways to have insights.

This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. Better outcomes for our world. Here, it’s about more than the bottom line.

Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E‑Verify program, please click here.