Dispute Analyst with European Languages

Medtronic; Warszawa; On-site; PLN 78,000 - 116,000; Full time

Benefits offered by this job

Flexible Benefits Package

Medtronic Incentive Plan (MIP)

Job summary

Medtronic in Poland, Warszawa, is seeking a Customer Care Operations professional to support price dispute resolution, invoicing accuracy, and order settlements. You will generate KPI reports and collaborate with regional contacts to improve processes under time constraints.

We value analytical minds, English proficiency plus another language, and at least one year in customer care or shared services. Strong MS Office skills, attention to detail, and the ability to work independently are

Qualifications

• Professional proficiency in English plus at least one of the following languages: French, Spanish, Italian, Swedish, Danish, Norwegian, or Finnish.
• Minimum of 1 year of relevant experience in Customer Care Operations Departments.
• Proficient with MS Office – Outlook, Excel.
• Analytical mindset and high attention to detail; able to work independently on moderately complex projects.

Responsibilities

• Support in resolving disputes related to pricing, invoicing, or delivery, including preparing documents for settlement of orders with pricing issues.
• Generate and publish price dispute KPI reports for each country and business unit monthly or as needed.
• Review existing dispute resolution processes and recommend improvements while following company policies.
• Communicate regularly with national and regional contacts for information and changes regarding the process.

Skills

Analytical skills

Attention to detail

Independent worker

Team player

Tools

MS Office (Outlook, Excel)

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.A Day in the LifeMedtronic is focused on collaborating with stakeholders around the world to take healthcare Further, Together . At Medtronic, we value what makes you unique.We are seeking candidates with professional proficiency in at least one of the following languages: French, Spanish, Italian, Swedish, Danish, Norwegian, Finnish, or English . Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.Responsibilities may include the following and other duties may be assigned:Support in resolving different types of disputes (related to pricing, invoicing, delivery, etc.), including the preparation of necessary documents required for the settlement of orders that are incorrectly priced, as well as invoices disputed by customers due to data discrepanciesMeasuring and reporting compliance of your department's service level agreement with internal customersGenerating and publishing agreed price dispute KPI reports for each country and business unit monthly or as often as deemed necessaryReviewing existing dispute resolution processes and making recommendations to improve efficiency and accuracy, while adhering to company policiesCommunicating regularly with national and regional contacts for information and/or changes related to the processRequired Knowledge and Experience :Professional proficiency in English plus at least one of the following languages: French, Spanish, Italian, Swedish, Danish, Norwegian, or Finnish.Able to work with under time constraintsMinimum of 1 year of relevant experience in Customer Care Operations DepartmentsComfortable with M.S. Office – Outlook, ExcelProactive and investigative mindset as well as a high level of attention to detail and strong analytical skillsTeam-player who at the same time work independently on moderately complex projects with general supervisionExperience within a Shared Services Environment or Customer Car e or/and with Accounting / Cash Collection and Excel knowledge are desirable.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.Recruitment Fraud AlertWe are aware of phishing scams targeting job seekers. Please keep the following in mind:Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [e-mail] .Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 77,600.00 PLN - 116,400.00 PLN |This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).