Dispute Analyst with European Languages

Medtronic; Województwo mazowieckie; On-site; PLN 78,000 - 116,000; Full time

Job summary

Medtronic plc in Poland is seeking a Customer Care Operations professional to help resolve pricing and invoicing disputes and to monitor service level agreement compliance across internal stakeholders.

The role requires English plus at least one additional language, proficiency in MS Office, and a minimum of one year in a customer care environment. You will contribute to KPI reporting and process improvements.

Qualifications

• Professional proficiency in English plus at least one other language (French, Spanish, Italian, Swedish, Danish, Norwegian, or Finnish).
• Minimum 1 year of relevant experience in Customer Care Operations.
• Comfortable with MS Office – Outlook, Excel.

Responsibilities

• Support in resolving disputes related to pricing, invoicing, delivery, and settlement documents for incorrectly priced orders.
• Measure and report compliance of the department’s service level agreement with internal customers.
• Generate and publish KPI reports for price disputes by country and business unit monthly.
• Review existing dispute resolution processes and recommend efficiency improvements.
• Communicate regularly with national and regional contacts for process information/changes.

Skills

Languages proficiency

Time management

Customer care experience

MS Office (Outlook, Excel)

Proactive and detail-oriented

Team player

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Medtronic is focused on collaborating with stakeholders around the world to take healthcare Further,Together. At Medtronic, we value what makes you unique.

We are seeking candidates with professionalproficiencyin at least one of the following languages: French, Spanish, Italian, Swedish, Danish, Norwegian, Finnish, or English.Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.

At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.

Responsibilities may include the following and other duties may be assigned:

• Support in resolvingdifferent typesof disputes (related to pricing, invoicing, delivery, etc.), including the preparation of necessary documentsrequiredfor the settlement of orders that are incorrectly priced, as well as invoices disputed by customers due to data discrepancies

• Measuring and reporting compliance of your department’s service level agreement with internal customers

• Generating and publishing agreed price dispute KPI reports for each country and business unit monthly or as often asdeemednecessary

• Reviewing existing dispute resolution processes and making recommendations to improve efficiency and accuracy, while adhering to company policies

• Communicating regularly with national and regional contacts for information and/or changes related to the process

Required Knowledge and Experience:

• Professionalproficiencyin English plus at least one of the following languages: French, Spanish, Italian, Swedish, Danish, Norwegian, or Finnish.

• Able to work with under time constraints

• Minimum of 1 year of relevant experience in Customer Care Operations Departments

• Comfortable with M.S. Office – Outlook, Excel

• Proactive and investigative mindset as well asa high levelof attention to detail and strong analytical skills

• Team-player who at the same time work independently on moderately complex projects with general supervision

Experience within a Shared Services Environment or Customer Care or/and with Accounting / Cash CollectionandExcel knowledgeare desirable.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [e-mail].

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 77,600.00 PLN- 116,400.00 PLN|

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).