Costumer Service Representative

Medtronic plc; Województwo mazowieckie; On-site; PLN 78,000 - 116,000; Full time

Benefits offered by this job

Flexible benefits package

Competitive salary

Medtronic Incentive Plan (MIP)

Job summary

Medtronic plc in Poland is seeking a Customer Service Representative to support the Order Validation team and resolve order discrepancies end-to-end. You will update missing information, handle order changes, and check status to keep orders moving accurately.

The role requires English and Spanish at least at B2 level, with 1 year of relevant experience in customer care operations. Proficiency in SAP ECC and CRM CIC is expected, with strong attention to detail and time management.

Qualifications

• Fluent in English and Spanish at minimum B2 level.
• Minimum of 1 year of relevant experience in Customer Care Operations, or equivalent computer literacy.
• Ability to work under time constraints.
• High attention to detail and strong analytical skills.

Responsibilities

• Monitor blocked orders and lift blocks promptly to enable shipment and invoicing.
• Identify customer needs, clarify issues and missing information, resolve order entry queries and provide long-term solutions.
• Handle reports and follow-up actions for open orders with accuracy.
• Manage blocks and errors, back orders, par level, delivery, pricing and transport report follow-up.
• Maintain smooth ongoing communication with internal and external stakeholders.
• Work in SAP ECC and CRM CIC environments.

Skills

B2 English

B2 Spanish

Time management

Attention to detail

Analytical skills

Tools

SAP ECC

CRM CIC

Excel (Advanced, VBA)

SAP

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Medtronic employs more than 90,000 people worldwide, serving physicians, hospitals and patients in approximately 160 countries. The company works with stakeholders around the world to help advance healthcare further, together. The Order Validation team acts as a link between the Order Entry team, sales representatives and other departments, ensuring smooth communication and the resolution of order-related issues.

The Customer Service Representative with Spanish supports the Order Validation team by resolving order discrepancies, updating missing information, handling order changes and checking order status. The role helps ensure timely communication with customers and internal stakeholders so orders move accurately and efficiently through the process.

Primary Responsibilities:

• Monitor blocked orders and ensure block lifting in a timely manner to enable prompt product shipment and invoicing.
• Identify customer needs, clarify potential issues and missing information, resolve order entry queries and provide long-term solutions.
• Handle reports and perform follow-up actions for open orders at agreed frequency and accuracy.
• Manage blocks and errors, back orders, par level, delivery, pricing and transport report follow-up.
• Handle queries and maintain smooth ongoing communication with internal and external stakeholders.
• Work in SAP ECC and CRM CIC environments.

Required Qualifications:

• Spoken and written proficiency in English and Spanish at minimum B2 level.
• Minimum of 1 year of relevant experience in Customer Care Operations departments, or equivalent computer literacy.
• Ability to work under time constraints.
• High attention to detail and strong analytical skills.

Preferred Qualifications:

• Portuguese language skills.
• Experience using SAP, advanced Excel knowledge including VBA, and OMD and OOB.
• SAP ECC knowledge.
• Proactive and investigative mindset with a willingness to recommend process improvements.
• Ability to work independently on moderately complex projects with general supervision.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 77,600.00 PLN- 116,400.00 PLN|

The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).