Customer Service Specialist

Medtronic plc; Województwo mazowieckie; Hybrid; PLN 118,000 - 176,000; Full time

Benefits offered by this job

Flexible benefits

Short-term incentive (MIP)

Job summary

Medtronic plc is seeking a Customer Care Specialist to join a hybrid work environment in Poland. You will handle complex customer inquiries, manage orders and quotations, and collaborate with teams to improve processes and ensure quality.

We value English and French proficiency, a track record in customer service, and experience with SAP or Salesforce. A competitive benefits package and an incentive plan are offered.

Qualifications

• 4+ years in customer service, operations, or service support.
• Strong English and French written and verbal communication.
• Experience managing complex customer situations and escalations.
• Experience with ERP/CRM systems such as SAP or Salesforce.

Responsibilities

• Act as subject matter expert for complex inquiries and escalated issues.
• Manage transactions, quotations, orders, and follow-ups with accuracy.
• Collaborate with internal stakeholders to resolve complex matters.
• Support process improvements and participate in testing activities.

Skills

English proficiency

French proficiency

Analytical skills

Customer service

Education

Bachelor's Degree

Associate's Degree

High School Diploma

Tools

SAP

Salesforce

Microsoft Office

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.A Day in the LifeAs we are building our new in-house Service & Repair Customer Care organization, we are looking for Customer Care Specialists who are passionate about delivering exceptional services and who thrive in a fast-moving environment.This role is ideal for professionals who enjoy solving complex customer challenges, driving operational excellence, and helping teams succeed. While you will contribute to projects, process improvements, and system enhancements, you will also remain closely connected to day-to-day customer care operations and customer interactions. Your work will directly support healthcare providers and ultimately contribute to patient care.We are looking for experienced professionals who combine strong operational expertise with a passion for continuous improvement and customer excellence.This position follows a hybrid work arrangement, with a combination of office-based and remote work. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives.As a Customer Care Specialist, you will combine advanced customer operations expertise with a focus on operational excellence and continuous improvement. You will support complex customer situations, drive process enhancements, provide operational guidance, and contribute to projects and business initiatives while remaining actively involved in day-to-day customer care activities.Primary ResponsibilitiesAct as a subject matter expert for complex customer inquiries, operational processes, and escalated issuesManage customer transactions, quotations, orders, and follow-up activities while ensuring operational accuracy and qualityPartner with internal stakeholders to resolve complex customer and operational mattersIdentify opportunities to improve processes, simplify workflows, and implement sustainable solutionsParticipate in projects, system implementations, business initiatives, and User Acceptance Testing (UAT) activitiesSupport compliance with company policies, procedures, and quality requirementsAnalyze operational data and performance trends to identify opportunities for improvementSupport knowledge-sharing, onboarding, and training activities across the Customer Care teamRequired QualificationsHigh School Diploma with 4+ years, or Associate's Degree with 2+ years, or Bachelor's Degree with 1+ year of experience in customer service, customer operations, service support, or a related environmentProfessional proficiency in English and French both written and verbalExperience managing complex customer situations, escalations, or cross-functional operational processesExperience analyzing operational data and applying insights to support improvements.Proficiency with Microsoft Office applications, including Outlook, Excel, and WordPreferred QualificationsExperience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industriesExperience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or SalesforceProficiency in additional languagesExperience participating in projects, business transformation initiatives, or system implementationsExperience supporting continuous improvement or operational excellence initiativesMedtronic is committed to safeguarding the principle of non-discrimination in employment on the basis of sex, sexual orientation or gender identity, as set out in Article 14 of the Constitution and Articles 17 and 18 of the Workers' Statute, as well as Organic Law 3/2007 of 22 March on effective equality between women and men and Law 4/2023 for the real and effective equality of transgender people and the protection of LGTBI rights. This commitment applies to all company personnel without exception. This is done with the understanding and conviction that equal treatment and opportunities in the workplace must be guaranteed, ultimately ensuring an inclusive working environment that advances the eradication of discrimination against LGTBI people and the absence of any direct or indirect discrimination on the grounds of sex, sexual orientation, gender identity and expression, and those derived from maternity, family obligations and marital status.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.Recruitment Fraud AlertWe are aware of phishing scams targeting job seekers. Please keep the following in mind:Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [e-mail] .Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Italy: 39,200.00 EUR - 58,800.00 EUR | Netherlands: 50,000.00 EUR - 75,000.00 EUR | Poland: 117,600.00 PLN - 176,400.00 PLN | Spain: 37,600.00 EUR - 56,400.00 EUR | United Kingdom: 36,800.00 GBP - 55,200.00 GBP |The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).