Customer Care Representative

Medtronic plc; Województwo mazowieckie; Hybrid; PLN 88,000 - 132,000; Full time

Job summary

Medtronic plc in Poland is seeking Customer Care Representatives for a hybrid role supporting service and repair of medical devices. You will be the main contact for customers, manage service requests, coordinate with engineers and logistics, and handle escalations to ensure quick, compliant resolutions in a regulated MedTech environment.

The position requires English and Spanish proficiency, plus French and English, with experience in healthcare or regulated industries and ERP/CRM familiarity.

Qualifications

• High School Diploma and 2+ years of relevant experience in customer service, operations, service support or a related environment.
• Professional proficiency in English and Spanish, both written and verbal.
• Experience managing multiple priorities while maintaining a high level of accuracy and attention to detail.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Proficiency in French and English (mandatory)
• Experience working within established processes and procedures in an operational environment.
• Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries; ERP/CRM systems such as SAP or Salesforce

Responsibilities

• Act as the primary point of contact for customers throughout the service and repair journey.
• Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience.
• Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues.
• Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up.
• Support quality and compliance requirements in a highly regulated MedTech environment.
• Contribute to process improvements and continuous improvement initiatives.
• Participate in projects, system enhancements and UAT activities to help improve tools and processes

Skills

English proficiency

Spanish proficiency

French proficiency

Education

High School Diploma

Tools

SAP

Salesforce

Microsoft Office

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.A Day in the LifeJob Specific SummaryAs we are building our new in-house Service & Repair Customer Care organization, we are looking for Customer Care Representatives who are passionate about delivering exceptional services and who thrive in a fast-moving environment.This is more than a traditional customer service role. You will become a trusted partner for customers, helping ensure that medical devices are repaired, maintained, and returned to service as quickly and efficiently as possible. Your work will directly support healthcare providers and ultimately contribute to patient care.Your work will directly support healthcare providers and ultimately contribute to patient care.Whether you're starting your career, bringing experience from another field, or already an experienced customer care professional, we're looking for people with a customer-first mindset, curiosity, ownership, and a willingness to learn and grow.This position follows a hybrid work arrangement, with a combination of office-based and remote work. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives.Primary ResponsibilitiesAct as the primary point of contact for customers throughout the service and repair journeyManage service requests, quotations, orders and follow-up activities to ensure outstanding customer experienceCollaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issuesHandle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-upSupport quality and compliance requirements in a highly regulated MedTech environment.Contribute to process improvements and continuous improvement initiativesParticipate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every dayRequired QualificationsHigh School Diploma and 2+ years of relevant experience in customer service, operations, service support or a related environmentProfessional proficiency in English and Spanish, both written and verbalExperience managing multiple priorities while maintaining a high level of accuracy and attention to detailProficiency with Microsoft Office applications, including Outlook, Excel, and Word.Proficiency in French and English (mandatory )Experience working within established processes and procedures in an operational environmentPreferred QualificationsExperience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industriesExperience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or SalesforceProficiency of an additional European languageExperience managing customer escalations or complex customer inquiriesExperience participating in process improvement initiatives, projects, or User Acceptance Testing (UAT) activitiesMedtronic is committed to safeguarding the principle of non-discrimination in employment on the basis of sex, sexual orientation or gender identity, as set out in Article 14 of the Constitution and Articles 17 and 18 of the Workers' Statute, as well as Organic Law 3/2007 of 22 March on effective equality between women and men and Law 4/2023 for the real and effective equality of transgender people and the protection of LGTBI rights. This commitment applies to all company personnel without exception. This is done with the understanding and conviction that equal treatment and opportunities in the workplace must be guaranteed, ultimately ensuring an inclusive working environment that advances the eradication of discrimination against LGTBI people and the absence of any direct or indirect discrimination on the grounds of sex, sexual orientation, gender identity and expression, and those derived from maternity, family obligations and marital status.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.Recruitment Fraud AlertWe are aware of phishing scams targeting job seekers. Please keep the following in mind:Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [e-mail] .Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Italy: 31,200.00 EUR - 46,800.00 EUR | Netherlands: 40,000.00 EUR - 60,000.00 EUR | Poland: 88,000.00 PLN - 132,000.00 PLN | Spain: 27,200.00 EUR - 40,800.00 EUR | United Kingdom: 30,800.00 GBP - 46,200.00 GBP |The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).