Director Sales Operations

careersinpoland; Kraków; On-site; PLN 350,000 - 550,000; Full time

Job summary

TTEC in Krakow, Poland, is seeking a Director of Sales Operations to lead client relationships and sales operations for a global technology client. You will build and develop high-performing teams across EMEA, drive revenue growth, and align day-to-day operations with strategic priorities.

You will provide data-driven insights, own forecasting and financials, and partner with the client to execute strategic plans. Relocation assistance is available for qualifying candidates.

Qualifications

• Strong experience in sales operations management, preferably in BPO or call center environments.
• Proven ability to manage teams and build executive relationships with stakeholders.
• Experience delivering data-driven insights and cross-functional alignment.

Responsibilities

• Achieve revenue targets, bonuses, expenses, forecasting, and financials.
• Manage day-to-day operations and deliverables.
• Improve key success metrics.
• Develop a strong operating model with revenue forecasting, margins, and client satisfaction goals.
• Align client communications and ensure messaging reaches all employees.
• Develop sales teams and leaders.
• Foster a One TTEC mindset to align support teams with site strategy.

Skills

Leadership

Analytics

Stakeholder management

Sales operations

Communication

Problem solving

Tools

CRM systems

Forecasting

Data visualization

Job description

Our Krakow team is focused on digital marketing advertising, working on behalf of a world leader in online advertising. Our team works with existing customers to optimize their advertising campaigns. We use our sales skills and product knowledge to support the advertisers reach their goals in a way that is trustworthy, transparent, and adds value.

TTEC is currently seeking a Director of Sales Operations to join our delivery team in Krakow, Poland. This is a strategically important role that will be responsible scaling the operation through performance, innovation, people and thought leadership. The successful candidate will be comfortable in building an executable strategic vision in partnership with our blue-chip client in a matrixed organization. We are able to provide relocation assistance for the right candidate, if they hold an EU passport.

What you’ll be doing:

The Director of Sales Operations and Growth Strategy owns the client relationship and sales operation in Krakow for a global technology client. You will lead and develop high-performing teams in diverse EMEA markets, driving a vibrant sales culture and top-and-bottom line performance as a P&L owner, developing innovative solutions designed to grow revenue, while maintaining focus on long-term strategic objectives.

You will provide business critical insights using analytics, ensuring a cross-functional alignment of goals and execution, and help teams to drive strategic partnerships and bring new initiatives into reality. This role has a hyper focus on aligning the highest-level company priorities with effective day-to-day operations, and helps evolve early stage ideas into future-growth initiatives.

As the sales lead, you will be responsible for ensuring that your leaders and their sales teams are supported in creating and executing strategic plans and in the completion of required management processes (i.e. channel management, goal setting, etc.). You will serve as a strategic thought and business partner to the client, your team and the wider business engaging to develop data-driven plans to deliver scale and innovation.

Your Responsibilities:

• Achieve 100+% contractual bonus goals, revenue generation, expenses, forecasting, and financials
• Manage day-to-day operations and deliverables
• Improve the key success metrics
• Develop a strong operating model to ensure rigor behind the below accountabilities:
  • Revenue Forecasting accuracy
  • Revenue and margin goals
  • Client, customer, and Employee satisfaction scores
  • Indirect below operational model
• Partner with the client on communication and changes and ensure that messaging reaches all employees.
• Developing sales teams and leaders
• Have a One TTEC mindset – bring all support teams together to ensure alignment implementation of the site strategy

The skills you’ll need:

• An ability to lead and partner successfully with teams, management and own the client relationship.
• An ability and a system to deliver multiple, complex, on‐going tasks and projects
• A high level of integrity, judgment and follow through
• A strong track-record in coaching, people, and leadership skills
• An ability to execute and maintain best in class Sales methodology practices
• Strong attention to detail
• Strong analytical, verbal and written communications skills
• Technology acumen and reporting
• An ability to drive innovation to accelerate business growth
• A solution orientated approach to problem solving

Qualifications

Minimum Qualifications:

• Strong experience in sales operations management (inbound or outbound sales) ideally within a call center or BPO company
• People management experience with proven record of success
• Experience in building executive relationships with internal and external stakeholders

What We Offer:

• Global career mobility
• Employee recognition programs
• State of the art technology which allows for seamless global connectivity
• Rich wellness program and health incentives

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different advantage points and every individual to bring value to the table in their own unique way. But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.