Director of Sales Ops & Growth Strategy

careersinpoland; Kraków; On-site; PLN 350,000 - 550,000; Full time

Job summary

TTEC in Krakow, Poland, is seeking a Director of Sales Operations to lead client relationships and sales operations for a global technology client. You will build and develop high-performing teams across EMEA, drive revenue growth, and align day-to-day operations with strategic priorities.

You will provide data-driven insights, own forecasting and financials, and partner with the client to execute strategic plans. Relocation assistance is available for qualifying candidates.

Qualifications

• Strong experience in sales operations management, preferably in BPO or call center environments.
• Proven ability to manage teams and build executive relationships with stakeholders.
• Experience delivering data-driven insights and cross-functional alignment.

Responsibilities

• Achieve revenue targets, bonuses, expenses, forecasting, and financials.
• Manage day-to-day operations and deliverables.
• Improve key success metrics.
• Develop a strong operating model with revenue forecasting, margins, and client satisfaction goals.
• Align client communications and ensure messaging reaches all employees.
• Develop sales teams and leaders.
• Foster a One TTEC mindset to align support teams with site strategy.

Skills

Leadership

Analytics

Stakeholder management

Sales operations

Communication

Problem solving

Tools

CRM systems

Forecasting

Data visualization

Job description

TTEC in Krakow, Poland, is seeking a Director of Sales Operations to lead client relationships and sales operations for a global technology client. You will build and develop high-performing teams across EMEA, drive revenue growth, and align day-to-day operations with strategic priorities.

You will provide data-driven insights, own forecasting and financials, and partner with the client to execute strategic plans. Relocation assistance is available for qualifying candidates.