Digital Customer Experience QA Manager | Testing Leader

Hitachi Energy Ltd.; Kraków; Hybrid; PLN 180,000 - 270,000; Full time

Benefits offered by this job

Competitive salary

Flexible work options

Well-being and care

Paid and unpaid leave

Job summary

Hitachi Energy Ltd. in Kraków seeks a Quality Assurance Manager for Digital Customer Experience to lead end-to-end QA across Salesforce ecosystems and customer portals, coordinating cross‑functional teams and external partners.

You will develop test strategies, drive coverage, monitor quality metrics, and ensure release readiness, while upholding Hitachi Energy QA standards. The role blends hands-on testing leadership with vendor coordination in a hybrid work setup.

Qualifications

• 10+ years of experience in large global corporation.
• 7+ years in Quality Assurance & Testing across integrated landscapes.
• Experience coordinating outsourced testing teams.
• Strong defect, stakeholder and vendor-management capabilities.
• Strong analytical and communication skills.

Responsibilities

• Own and coordinate end-to-end Quality Assurance across the Digital Customer Experience landscape.
• Develop and maintain integrated test strategies and plans across Salesforce applications, CPQ, PowerShop, Camos Configurator, and Customer Portal.
• Coordinate functional, integration, regression, and user acceptance testing activities.
• Ensure adequate test coverage for cross-platform business processes, interfaces, and releases.
• Manage testing activities delivered by strategic vendors and external partners.
• Review and challenge test plans, coverage, execution quality, and defect resolution processes.
• Align business testers, application teams, and delivery partners to ensure testing readiness.
• Monitor and communicate quality metrics, defect status, test progress, and release readiness.
• Provide quality assurance input for release readiness assessments and go/no-go decisions.
• Drive continuous improvement while ensuring compliance with Hitachi Energy QA standards, tools, and best practices.

Skills

QA leadership

Test automation

Vendor management

Stakeholder management

Analytical skills

Communication

Job description

Hitachi Energy Ltd. in Kraków seeks a Quality Assurance Manager for Digital Customer Experience to lead end-to-end QA across Salesforce ecosystems and customer portals, coordinating cross‑functional teams and external partners.

You will develop test strategies, drive coverage, monitor quality metrics, and ensure release readiness, while upholding Hitachi Energy QA standards. The role blends hands-on testing leadership with vendor coordination in a hybrid work setup.