Quality Assurance Manager – Digital Customer Experience

Hitachi, Ltd.; Kraków; On-site; PLN 300,000 - 520,000; Full time

Benefits offered by this job

Competitive salary and incentives

Well-being and care

Paid and unpaid leave

Flexible work options

Benefits that support your financial安全

Job summary

Hitachi, Ltd. in Kraków seeks a seasoned QA leader to coordinate end-to-end Quality Assurance across the Digital Customer Experience landscape, including Salesforce, CPQ, PowerShop, Camos Configurator, and Customer Portal solutions.

You will partner with cross-functional teams and vendors to drive testing excellence and enable seamless customer experiences. The role emphasizes developing integrated test strategies, coordinating testing activities, monitoring quality metrics, and ensuring release

Qualifications

• 10+ years of experience in a large global corporation.
• 7+ years of experience in Quality Assurance & Testing across integrated enterprise landscapes.
• Good understanding of end-to-end and cross-platform testing as well as use of test automation solutions.
• Experience coordinating outsourced testing teams.
• Strong defect, stakeholder and vendor-management capabilities.
• Strong analytical and communication skills.

Responsibilities

• Own and coordinate end-to-end Quality Assurance across the Digital Customer Experience landscape.
• Develop and maintain integrated test strategies and plans across Salesforce applications, CPQ, PowerShop, Camos Configurator, and Customer Portal.
• Coordinate functional, integration, regression, and user acceptance testing activities.
• Ensure adequate test coverage for cross-platform business processes, interfaces, and releases.
• Manage testing activities delivered by strategic vendors and external partners.
• Review and challenge test plans, coverage, execution quality, and defect resolution processes.
• Align business testers, application teams, and delivery partners to ensure testing readiness.
• Monitor and communicate quality metrics, defect status, test progress, and release readiness.
• Provide quality assurance input for release readiness assessments and go/no-go decisions.
• Drive continuous improvement while ensuring compliance with Hitachi Energy QA standards, tools, and best practices.

Skills

Quality Assurance

Test coordination

Vendor management

Stakeholder management

Test automation

Cross-functional collaboration

Analytical communication

Job description

The opportunity

Coordinate end-to-end Quality Assurance across the Digital Customer Experience landscape, ensuring high-quality delivery of integrated business processes and releases across Salesforce applications, CPQ, PowerShop, Camos Configurator, and Customer Portal solutions. Partner with cross-functional teams and vendors to drive testing excellence, reduce risk, and enable seamless customer experiences.

How you will make an impact:

• Own and coordinate end-to-end Quality Assurance across the Digital Customer Experience landscape.
• Develop and maintain integrated test strategies and plans across Salesforce applications, CPQ, PowerShop, Camos Configurator, and Customer Portal.
• Coordinate functional, integration, regression, and user acceptance testing activities.
• Ensure adequate test coverage for cross-platform business processes, interfaces, and releases.
• Manage testing activities delivered by strategic vendors and external partners.
• Review and challenge test plans, coverage, execution quality, and defect resolution processes.
• Align business testers, application teams, and delivery partners to ensure testing readiness.
• Monitor and communicate quality metrics, defect status, test progress, and release readiness.
• Provide quality assurance input for release readiness assessments and go/no-go decisions.
• Drive continuous improvement while ensuring compliance with Hitachi Energy QA standards, tools, and best practices.

Your background:

• 10+ years of experience in large global corporation.
• 7+ years of professional experience in Quality Assurance & Testing across integrated enterprise landscapes.
• Good understanding of end-to-end and cross-platform testing as well as use of test automation solutions.
• Experience coordinating outsourced testing teams.
• Strong defect, stakeholder and vendor-management capabilities.
• Strong analytical and communication skills.

More about us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual - fueling engagement, performance, and growth. By prioritizing well-being, we build a workplace where personal and organizational success grow together.

Our benefit offering is tailored based on your country of employment and generally includes:

• Competitive salary and incentives
• Well-being and care
• Paid and unpaid leave
• Flexible work options
• Benefits that support your financial security

You will receive more specific information during the recruitment process.