Quality Assurance Manager – Digital Customer Experience

Hitachi Energy Ltd.; Kraków; Hybrid; PLN 180,000 - 270,000; Full time

Benefits offered by this job

Competitive salary

Flexible work options

Well-being and care

Paid and unpaid leave

Job summary

Hitachi Energy Ltd. in Kraków seeks a Quality Assurance Manager for Digital Customer Experience to lead end-to-end QA across Salesforce ecosystems and customer portals, coordinating cross‑functional teams and external partners.

You will develop test strategies, drive coverage, monitor quality metrics, and ensure release readiness, while upholding Hitachi Energy QA standards. The role blends hands-on testing leadership with vendor coordination in a hybrid work setup.

Qualifications

• 10+ years of experience in large global corporation.
• 7+ years in Quality Assurance & Testing across integrated landscapes.
• Experience coordinating outsourced testing teams.
• Strong defect, stakeholder and vendor-management capabilities.
• Strong analytical and communication skills.

Responsibilities

• Own and coordinate end-to-end Quality Assurance across the Digital Customer Experience landscape.
• Develop and maintain integrated test strategies and plans across Salesforce applications, CPQ, PowerShop, Camos Configurator, and Customer Portal.
• Coordinate functional, integration, regression, and user acceptance testing activities.
• Ensure adequate test coverage for cross-platform business processes, interfaces, and releases.
• Manage testing activities delivered by strategic vendors and external partners.
• Review and challenge test plans, coverage, execution quality, and defect resolution processes.
• Align business testers, application teams, and delivery partners to ensure testing readiness.
• Monitor and communicate quality metrics, defect status, test progress, and release readiness.
• Provide quality assurance input for release readiness assessments and go/no-go decisions.
• Drive continuous improvement while ensuring compliance with Hitachi Energy QA standards, tools, and best practices.

Skills

QA leadership

Test automation

Vendor management

Stakeholder management

Analytical skills

Communication

Job description

Quality Assurance Manager - Digital Customer Experience

Coordinate end-to-end Quality Assurance across the Digital Customer Experience landscape, ensuring high-quality delivery of integrated business processes and releases across Salesforce applications, CPQ, PowerShop, Camos Configurator, and Customer Portal solutions. Partner with cross-functional teams and vendors to drive testing excellence, reduce risk, and enable seamless customer experiences.

How you will make an impact:

• Own and coordinate end-to-end Quality Assurance across the Digital Customer Experience landscape.
• Develop and maintain integrated test strategies and plans across Salesforce applications, CPQ, PowerShop, Camos Configurator, and Customer Portal.
• Coordinate functional, integration, regression, and user acceptance testing activities.
• Ensure adequate test coverage for cross-platform business processes, interfaces, and releases.
• Manage testing activities delivered by strategic vendors and external partners.
• Review and challenge test plans, coverage, execution quality, and defect resolution processes.
• Align business testers, application teams, and delivery partners to ensure testing readiness.
• Monitor and communicate quality metrics, defect status, test progress, and release readiness.
• Provide quality assurance input for release readiness assessments and go/no-go decisions.
• Drive continuous improvement while ensuring compliance with Hitachi Energy QA standards, tools, and best practices.

Your background:

• 10+ years of experience in large global corporation.
• 7+ years of professional experience in Quality Assurance & Testing across integrated enterprise landscapes.
• Good understanding of end-to-end and cross-platform testing as well as use of test automation solutions.
• Experience coordinating outsourced testing teams.
• Strong defect, stakeholder and vendor-management capabilities.
• Strong analytical and communication skills.

More about us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual - fueling engagement, performance, and growth. By prioritizing well-being, we build a workplace where personal and organizational success grow together.

Our benefit offering is tailored based on your country of employment and generally includes:

• Competitive salary and incentives
• Well-being and care
• Paid and unpaid leave
• Flexible work options
• Benefits that support your financial security

You will receive more specific information during the recruitment process.

Job type Full time

Work arrangement Hybrid

Experience Experienced

Job function IT, Telecom & Internet

Contract Regular

Publication date 2026-09-30

Reference number R0144422

About Hitachi Energy

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.