Developer Experience Engineer – DevOps Support

Cdprojektred; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private medical healthcare

Life insurance

Annual cancer screenings

Mental health support

Sports card

Menstrual leave

RED Parents Network

RED Summer Camp

Welcome pack

Trainings and courses

Cafeteria benefits

Job summary

CD PROJEKT RED is seeking a Developer Support Specialist to help our development teams optimize DevOps tools, pipelines, and services in a hybrid Warsaw office. You will be the first line of support for day-to-day DevOps questions, guide users through workflows, and collaborate with the DevOps team on more complex issues.

You will also improve developer experience by documenting common problems, sharing knowledge, and delivering training and onboarding sessions to new team members.

Qualifications

• Min. 3 years experience in technical support in DevOps, game development, or software engineering environment.
• Familiarity with DevOps practices, CI/CD pipelines, and cloud-based services.
• Hands-on involvement with ticketing systems, knowledge bases, or live service operations.
• Understanding of software development processes, version control systems (Perforce/Git), and build/deployment pipelines.
• Troubleshooting and problem-solving ability across diverse tech stacks.
• Great communication skills with the ability to explain technical issues clearly.
• User-focused mindset with patience and empathy for end users.
• Ability to prioritize tasks, manage multiple requests, and work under time pressure

Responsibilities

• Act as the first point of contact for developers' day-to-day questions, technical problems, and help requests related to DevOps services.
• Resolve straightforward issues independently while escalating complex problems to the DevOps team.
• Provide support across the full technology stack, directly and indirectly related to the DevOps services or pipelines.
• Create, maintain, and share documentation (FAQs, guides, best practices) to help development teams work more efficiently.
• Support teams through knowledge-sharing initiatives and proactive guidance.
• Deliver structured reporting to the team on live service problems, recurring incidents, and areas for improvement.
• Collect and analyze user feedback to identify recurring issues, ensuring timely escalation and tracking
• Conduct onboarding for new team members, host public presentations at internal events, and lead training sessions.

Skills

DevOps practices

CI/CD pipelines

Cloud-based services

Ticketing systems / knowledge bases

Version control (Perforce/Git)

Troubleshooting

Communication skills

User-focused mindset

Tools

Jira

Confluence

Grafana

Kibana

Perforce Helix Core

Git

Python

PowerShell

Job description

CD PROJEKT RED is seeking a Developer Support Specialist to help our development teams optimize DevOps tools, pipelines, and services in a hybrid Warsaw office. You will be the first line of support for day-to-day DevOps questions, guide users through workflows, and collaborate with the DevOps team on more complex issues.

You will also improve developer experience by documenting common problems, sharing knowledge, and delivering training and onboarding sessions to new team members.