Developer Support Specialist

Cdprojektred; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private medical healthcare

Life insurance

Annual cancer screenings

Mental health support

Sports card

Menstrual leave

RED Parents Network

RED Summer Camp

Welcome pack

Trainings and courses

Cafeteria benefits

Job summary

CD PROJEKT RED is seeking a Developer Support Specialist to help our development teams optimize DevOps tools, pipelines, and services in a hybrid Warsaw office. You will be the first line of support for day-to-day DevOps questions, guide users through workflows, and collaborate with the DevOps team on more complex issues.

You will also improve developer experience by documenting common problems, sharing knowledge, and delivering training and onboarding sessions to new team members.

Qualifications

• Min. 3 years experience in technical support in DevOps, game development, or software engineering environment.
• Familiarity with DevOps practices, CI/CD pipelines, and cloud-based services.
• Hands-on involvement with ticketing systems, knowledge bases, or live service operations.
• Understanding of software development processes, version control systems (Perforce/Git), and build/deployment pipelines.
• Troubleshooting and problem-solving ability across diverse tech stacks.
• Great communication skills with the ability to explain technical issues clearly.
• User-focused mindset with patience and empathy for end users.
• Ability to prioritize tasks, manage multiple requests, and work under time pressure

Responsibilities

• Act as the first point of contact for developers' day-to-day questions, technical problems, and help requests related to DevOps services.
• Resolve straightforward issues independently while escalating complex problems to the DevOps team.
• Provide support across the full technology stack, directly and indirectly related to the DevOps services or pipelines.
• Create, maintain, and share documentation (FAQs, guides, best practices) to help development teams work more efficiently.
• Support teams through knowledge-sharing initiatives and proactive guidance.
• Deliver structured reporting to the team on live service problems, recurring incidents, and areas for improvement.
• Collect and analyze user feedback to identify recurring issues, ensuring timely escalation and tracking
• Conduct onboarding for new team members, host public presentations at internal events, and lead training sessions.

Skills

DevOps practices

CI/CD pipelines

Cloud-based services

Ticketing systems / knowledge bases

Version control (Perforce/Git)

Troubleshooting

Communication skills

User-focused mindset

Tools

Jira

Confluence

Grafana

Kibana

Perforce Helix Core

Git

Python

PowerShell

Job description

CD PROJEKT RED is looking for a Developer Support Specialist to help our development teams get the most out of the tools, pipelines, and services they rely on every day while creating our AAA games.

In this role, you will be the first point of contact for developers who need help with our DevOps services and build processes, solving day-to-day technical problems, guiding users through our tools and workflows, and working closely with the DevOps team when more complex issues arise. You will also help us improve the overall developer experience by identifying recurring problems, sharing knowledge, creating documentation, and providing training and onboarding.

If you enjoy solving technical problems, working directly with people, and want to learn how the technology behind large-scale game development works in practice, this role is a great opportunity to enter the game development industry and grow your technical expertise.

Responsibilities

• Act as the first point of contact for developers' day-to-day questions, technical problems, and help requests related to DevOps services.
• Resolve straightforward issues independently while escalating complex problems to the DevOps team.
• Provide support across the full technology stack, directly and indirectly related to the DevOps services or pipelines.
• Create, maintain, and share documentation (FAQs, guides, best practices) to help development teams work more efficiently.
• Support teams through knowledge-sharing initiatives and proactive guidance.
• Deliver structured reporting to the team on live service problems, recurring incidents, and areas for improvement.
• Collect and analyze user feedback to identify recurring issues, ensuring timely escalation and tracking
• Conduct onboarding for new team members, host public presentations at internal events, and lead training sessions.

Min. 3 years experience in technical support within DevOps, game development, or software engineering environment.

• Familiarity with DevOps practices, CI/CD pipelines, and cloud-based services.
• Hands‑on involvement with ticketing systems, knowledge bases, or live service operations.
• Understanding of software development processes, version control systems (Perforce/Git), and build/deployment pipelines.
• Troubleshooting and problem‑solving ability across diverse tech stacks.
• Great communication skills with the ability to explain technical issues clearly.
• User-focused mindset with patience and empathy for end users.
• Ability to prioritize tasks, manage multiple requests, and work under time pressure

Nice to have

• Experience working in the game development industry or supporting game development teams.
• Familiarity with Unreal Engine and its development/build ecosystem.
• Experience with Perforce Helix Core in larger development environments.
• Basic scripting or automation skills in Python, PowerShell, or similar languages.
• Experience with monitoring and observability tools such as Grafana, Kibana, or similar.
• Familiarity with Jira and Confluence or comparable issue tracking and documentation platforms.
• Experience investigating CI/CD, build, infrastructure, or distributed system failures using logs and monitoring data.
• Experience creating and delivering technical documentation, training, workshops, or onboarding sessions.
• Understanding of Windows, Linux, and macOS environments, including basic system and networking troubleshooting.
• Interest in developer experience (DevEx) and improving tools, processes, and self‑service solutions based on recurring user problems.

Working mode

In‑office in a hybrid or full‑time capacity in Warsaw, Poland.

Health & Well-Being

• Private medical healthcare - a selection of medical plans with dental care and unlimited rehabilitation to choose from, which are also accessible for your partner and relatives.
• Life insurance - comprehensive pension and insurance plans to protect you and your loved ones.
• Annual screenings for cancer prevention covered by the company.
• Psychological and psychiatrist care - free mental health support and various well‑being webinars.
• Sports card - gain access to a wide number of sporting and fitness facilities across the city.
• Menstrual leave - all menstruating employees are entitled to one day off if they suffer severe period symptoms that interrupt their work.
• RED Parents Network - support for working parents, including childcare benefits, and family‑friendly events.
• RED Summer Camp for Kids - a fun summer program for children aged 5-12, majoritively paid by the company.

Perks & Professional Growth

• A welcome pack filled with goodies - to help you feel right at home once you join the team.
• Trainings, lectures, and courses - internal workshops, external training for each employee, knowledge‑sharing initiatives, online tutorials, and e‑learning classes are all available. There's always something to learn!
• REDs have access to the cafeteria platform through which they can receive subscription benefits, additional medical packages or vouchers and codes to shops, cin