DevOps Support Engineer — Game Development

CD Projekt; Warszawa; Híbrido; PLN 106.000 - 187.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical healthcare

Life insurance

Annual cancer screenings

Mental health support

Sports card

RED Parents Network

RED Summer Camp

Welcome pack

Training courses

Cafeteria benefits

Dog-friendly office

Social events

Descripción de la vacante

CD PROJEKT RED is seeking a Developer Support Specialist in Warsaw to assist development teams with DevOps tools, pipelines, and services. You will be the first line of contact for day-to-day questions, guide users through workflows, and collaborate with the DevOps team on more complex issues.

You will also create knowledge resources, contribute to training sessions, and help improve the overall developer experience for our AAA game projects.

Formación

• 3+ years of experience in technical support within DevOps, game development, or software engineering environment.
• Familiarity with DevOps practices, CI/CD pipelines, and cloud-based services.
• Hands-on involvement with ticketing systems, knowledge bases, or live service operations.
• Understanding of software development processes, version control systems (Perforce/Git), and build/deployment pipelines.
• Troubleshooting and problem-solving ability across diverse tech stacks.
• Great communication skills with the ability to explain technical issues clearly.
• User-focused mindset with patience and empathy for end users.
• Ability to prioritize tasks, manage multiple requests, and work under time pressure

Responsabilidades

• Act as the first point of contact for developers’ day-to-day questions, technical problems, and help requests related to DevOps services.
• Resolve straightforward issues independently while escalating complex problems to the DevOps team.
• Provide support across the full technology stack, directly and indirectly related to the DevOps services or pipelines.
• Create, maintain, and share documentation (FAQs, guides, best practices) to help development teams work more efficiently.
• Support teams through knowledge-sharing initiatives and proactive guidance.
• Deliver structured reporting to the team on live service problems, recurring incidents, and areas for improvement.
• Collect and analyze user feedback to identify recurring issues, ensuring timely escalation and tracking
• Conduct onboarding for new team members, host public presentations at internal events, and lead training sessions.

Conocimientos

DevOps

CI/CD

Cloud services

Troubleshooting

Communication

Ticketing systems

Documentation

Onboarding

Herramientas

Perforce

Git

Jira

Confluence

Grafana

Kibana

PowerShell

Python

Descripción del empleo

CD PROJEKT RED is seeking a Developer Support Specialist in Warsaw to assist development teams with DevOps tools, pipelines, and services. You will be the first line of contact for day-to-day questions, guide users through workflows, and collaborate with the DevOps team on more complex issues.

You will also create knowledge resources, contribute to training sessions, and help improve the overall developer experience for our AAA game projects.