Desktop Support Specialist

Teceze; Województwo mazowieckie; Sur place; PLN 120 000 - 180 000; Plein temps

Résumé du poste

Teceze in Warsaw seeks an experienced End User Computing (EUC) Support Engineer to deliver on-site technical support for desktops, laptops, printers, and IT infrastructure at a client site in Warsaw, Poland. The role emphasizes Windows 10/11, Microsoft 365, and endpoint management.

This independent contractor role is for an initial 12-month term with potential extension, requiring strong troubleshooting, ticketing, and collaboration with local and remote IT teams.

Qualifications

• Experience with Windows 10/11 desktop support.
• Experience with Microsoft 365 applications and corporate IT environments.
• Knowledge of Active Directory and Entra ID.
• Experience with endpoint management tools (Intune/SCCM/MECM).
• Basic LAN/WAN troubleshooting, VPN, DNS, DHCP.
• Familiarity with ITSM platforms (ServiceNow, Jira Service Management).
• Good communication, troubleshooting, and customer service skills.
• Ability to work independently with local and remote IT teams.

Responsabilités

• Provide L1/L2 EUC on-site support for desktops, laptops, printers, monitors and peripherals.
• Install and troubleshoot Windows OS and end-user applications.
• Support Microsoft 365 apps including Outlook, Teams, Word, Excel.
• Troubleshoot hardware, software, network, VPN, and login issues.
• Perform imaging, deployment, and asset inventory updates.
• Assist with endpoint management using Intune, SCCM/MECM.
• Manage user accounts, password resets, and AD/Entra ID tasks.
• Support device provisioning, patching, and endpoint security compliance.
• Handle incidents and tickets with ITSM system and document resolutions.
• Coordinate with remote infrastructure teams to resolve escalations.
• Maintain IT asset records and SOPs; follow SLAs.

Connaissances

Windows 10/11 troubleshooting

Microsoft 365

Active Directory / Entra ID

Intune / SCCM/MECM

LAN/WAN / VPN basics

ITSM tools (ServiceNow/Jira)

Communication & problem solving

Independent coordination with IT teams

Outils

ServiceNow

Jira Service Management

Intune

SCCM/MECM

Description du poste

Job Title: End User Computing (EUC) Support Engineer

Location: Warsaw, Poland

Contract Duration: 1 Year, Extendable

Work Mode: On-site Support

Joining: Immediate / Negotiable

Job Overview

We are looking for an experienced EUC Support Engineer to provide on-site technical support for end-user computing devices and IT infrastructure at our client location in Warsaw, Poland. The ideal candidate should have hands‑on experience in desktop support, troubleshooting hardware and software issues, Microsoft 365, endpoint management, and day‑to‑day IT operations.

This is an independent contractor opportunity for an initial period of one year, with the possibility of extension based on business requirements and performance.

Key Responsibilities

• Provide L1/L2 end‑user computing support for desktops, laptops, printers, monitors, docking stations, and other peripherals.
• Install, configure, maintain, and troubleshoot Windows operating systems and end‑user applications.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and related services.
• Troubleshoot hardware, software, network connectivity, VPN, and login‑related issues.
• Perform device imaging, deployment, configuration, replacement, and asset inventory updates.
• Support endpoint management activities using Microsoft Intune, SCCM/MECM, or similar tools.
• Assist with user account administration, password resets, access issues, and Active Directory / Entra ID‑related tasks.
• Provide support for device provisioning, patching, software installation, and endpoint security compliance.
• Manage incidents and service requests through an ITSM ticketing system, ensuring timely resolution and proper documentation.
• Coordinate with remote infrastructure teams and other IT support teams to resolve escalated issues.
• Maintain IT asset records, support documentation, and standard operating procedures.
• Follow client IT policies, security standards, and established service‑level agreements (SLAs).

Required Skills and Qualifications

• Strong hands‑on knowledge of Windows 10/11, desktop hardware, and troubleshooting.
• Experience supporting Microsoft 365 applications and corporate IT environments.
• Knowledge of Active Directory, Entra ID, endpoint management, and device deployment.
• Familiarity with Microsoft Intune, SCCM/MECM, or equivalent endpoint management tools.
• Basic understanding of LAN/WAN, TCP/IP, DNS, DHCP, Wi‑Fi, and VPN troubleshooting.
• Experience with ITSM platforms such as ServiceNow, Jira Service Management, or similar tools.
• Good communication, troubleshooting, customer service, and problem‑solving skills.
• Ability to work independently and coordinate with local and remote IT teams.
• Must be legally eligible to work in Poland and operate under the applicable independent contractor/B2B arrangement.
• Location: Warsaw, Poland
• Contract: 1 year, extendable
• Work Arrangement: On‑site
• Benefits: This is an independent contract engagement and does not include employee benefits, paid leave, or other employment perks from the client, unless separately agreed in writing.
• Commercial Terms: Professional fees, payment terms, and invoicing arrangements will be agreed upon before engagement.