Delivery Support Expert

Allegro Ltd.; Warszawa; On-site; PLN 150,000 - 230,000; Full time

Benefits offered by this job

Annual bonus

RSU plan (restricted stock units)

Learning budget

Modern offices with facilities

Cafeteria plan

English classes

Job summary

Allegro Ltd. is seeking an experienced Operations Manager to oversee Depots, Sortation Centers, and Middle Mile functions in Warsaw. This role focuses on data-driven performance management, KPI tracking, and ROI analysis to support strategic decisions.

You will coordinate cross-functional teams, manage 50-warehouse payments in Vision/Jira, and lead continuous improvement projects that align with Allegro’s growth. Fluency in English (B2) is required.

Qualifications

• Experience in logistics, courier delivery services, or operations management (Depots, Sortation Centers, Middle Mile).
• Proven track record of managing operational projects and implementing continuous improvement (Lean Management).
• Comfort with operational and financial data—able to analyze KPIs, ROI, and CAPEX/OPEX.
• Experience with ticketing and payment systems; Jira and Vision familiarity is a plus.
• Strong organizational skills and attention to detail; timely processing of tasks.
• Excellent communication and ability to collaborate with diverse teams.
• MS Excel proficiency; SQL knowledge is a plus.
• English proficiency at least B2.

Responsibilities

• Manage activities related to the operation of Depots, Sortation Centers, and the Middle Mile.
• Gather and prepare materials for guidelines, instructions, and business analyses.
• Collect, analyze, and monitor operational data in courier services to support performance management.
• Support decision-making by calculating ROI and analyzing CAPEX/OPEX costs.
• Monitor KPIs related to delivery processes to ensure goals are met.
• Manage the payment process in Vision and Jira for 50 warehouses, ensuring accuracy and timeliness.
• Lead operational projects driving continuous improvement and growth of the operations area.
• Assist in preparation and implementation of operational budgets to align financial and operational needs.

Skills

Logistics management

Data analysis

Excel

English B2

Project management

Cross-functional collaboration

Analytical thinking

Problem solving

Tools

Jira

Vision

Job description

Managing activities related to the operation of Depots, Sortation Centers, and the Middle Mile.

Gathering and preparing materials necessary for creating guidelines, instructions, and business analyses.

Collecting, analyzing, and monitoring operational data in the courier services area to support performance management.

Supporting decision-making processes by calculating Return on Investment (ROI) and analyzing costs related to capital expenditures (CAPEX) and operating expenses (OPEX).

Monitoring KPIs related to delivery processes to ensure operational goals are met.

Managing the payment process in Vision and Jira systems for 50 warehouses, ensuring accuracy and timeliness.

Leading operational projects that drive continuous improvement and support the growth of the operations area.

Assisting in the preparation and implementation of operational budgets to align financial planning with operational needs.

This is the right job for you if:

You have experience in logistics, courier delivery services, or operations management (Depots, Sortation Centers, Middle Mile).

You have a proven track record of managing operational projects and implementing continuous improvement solutions (Continuous Improvement / Lean Management).

You feel very comfortable working with operational and financial data—can analyze KPIs, estimate ROI, calculate costs (CAPEX/OPEX), and support budget creation.

You have practical experience with ticketing and payment management systems (familiarity with Jira and Vision systems is a plus).

You are skilled at gathering and preparing materials to create guidelines, instructions, and business cases.

You have highly developed organizational skills, pay attention to detail, and ensure timely processing of financial and administrative tasks.

You can demonstrate strong analytical skills, problem-solving capabilities, and a proactive attitude.

You have highly developed communication skills and can collaborate effectively with diverse teams in a dynamic environment.

You are proficient in MS Excel and familiar with SQL (nice to have).

You have English proficiency at a minimum B2 level, enabling smooth business collaboration and documentation creation.

What we offer:

• Annual bonus based on your performance and company results.
• Long term discretionary incentive plan based on Allegro.eu shares (restricted stock units).
• A great learning opportunity, working with people coming from a lot of experience in top tier strategy consulting and e-commerce space.
• Well-located offices (with e.g., fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms).
• A wide selection of fringe benefits in a cafeteria plan - you choose what you like (e.g., medical, sports or lunch packages, insurance, purchase vouchers).
• English classes that we pay for related to the specific nature of your job.
• A training budget, inter-team tourism and an internal learning platform where you will find multiple trainings.
• An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.
• Social events for Allegro people - Spin Kilometers, Family Day, Fat Thursday, and many other occasions we enjoy.

And that's just the beginning! You can read more about the benefits here .

#goodtobehere means that:

• You will shape the future of e-commerce - creating innovative, pioneering solutions that set new market standards. We have over 21 million active buyers across 6 countries and collaborate with more than 164k Partners.
• You will join a team you can always count on - we have on board top-class specialists who have sharing knowledge, experience, and best practices in their DNA. Want to get to know them better? Listen to the Allegro Podcast .
• You will be part of a team that always aims to stay one step ahead of the market - we act quickly, dynamically, and at the highest level, because only then we can genuinely shape the future of e-commerce.
• You will build your own development path - with access to diverse business areas, large-scale international projects, internal mobility, inter-team tourism, and regular feedback from your manager, you will drive your growth.
• You will see that mistakes are opportunities to learn - we believe that no matter how well we execute, we can always get better.