Delivery Manager — Financial Crime & Change Enablement

HSBC Holdings plc; Kraków; On-site; PLN 200,000 - 320,000; Full time

Job summary

HSBC Holdings plc in Kraków is seeking an experienced Delivery Manager - Financial Crime to lead complex delivery initiatives. You will define measurable outcomes, align strategic intent with delivery, track benefits through KPIs, and manage risks and blockers within the Change Framework.

The role focuses on Target Operating Model improvements and traceable outcomes with evidence for senior stakeholders. You will collaborate with Business Outcome Leads, IT leads, and architects to ensure

Qualifications

• Experience defining measurable outcomes with KPIs and benefit realisation metrics.
• Ability to map processes and design Target Operating Model thinking.
• Proven ability to align delivery with business outcomes across multiple teams.

Responsibilities

• Define measurable outcomes with KPIs, baselines, targets and benefit realisation.
• Lead AS-IS/TO-BE mapping and TOM impact assessments to drive improvements.
• Build outcome-focused roadmaps with milestones, releases and dependencies.
• Prepare governance materials and ensure decisions are tracked to closure.
• Collaborate across business owners, IT leads, architects and analysts to align priorities and delivery.

Skills

KPI tracking

Stakeholder management

Agile / SAFe

Process mapping

Roadmapping

Job description

HSBC Holdings plc in Kraków is seeking an experienced Delivery Manager - Financial Crime to lead complex delivery initiatives. You will define measurable outcomes, align strategic intent with delivery, track benefits through KPIs, and manage risks and blockers within the Change Framework.

The role focuses on Target Operating Model improvements and traceable outcomes with evidence for senior stakeholders. You will collaborate with Business Outcome Leads, IT leads, and architects to ensure