Delivery Manager

HSBC Holdings plc; Kraków; On-site; PLN 200,000 - 320,000; Full time

Job summary

HSBC Holdings plc in Kraków is seeking an experienced Delivery Manager - Financial Crime to lead complex delivery initiatives. You will define measurable outcomes, align strategic intent with delivery, track benefits through KPIs, and manage risks and blockers within the Change Framework.

The role focuses on Target Operating Model improvements and traceable outcomes with evidence for senior stakeholders. You will collaborate with Business Outcome Leads, IT leads, and architects to ensure

Qualifications

• Experience defining measurable outcomes with KPIs and benefit realisation metrics.
• Ability to map processes and design Target Operating Model thinking.
• Proven ability to align delivery with business outcomes across multiple teams.

Responsibilities

• Define measurable outcomes with KPIs, baselines, targets and benefit realisation.
• Lead AS-IS/TO-BE mapping and TOM impact assessments to drive improvements.
• Build outcome-focused roadmaps with milestones, releases and dependencies.
• Prepare governance materials and ensure decisions are tracked to closure.
• Collaborate across business owners, IT leads, architects and analysts to align priorities and delivery.

Skills

KPI tracking

Stakeholder management

Agile / SAFe

Process mapping

Roadmapping

Job description

If you're looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. We're currently seeking an experienced professional to join our team in the role of Delivery Manager - Financial Crime. As our Delivery Manager you will work with Business Outcome Leads and stakeholders to define measurable outcomes, align strategic intent to delivery, track benefits through KPIs and metrics, and manage dependencies, risks and blockers in line with the Change Framework. It also drives Target Operating Model and process improvement impacts so outcomes are documented, tracked and realised with evidence and traceability. A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

• Experience managing complex delivery within enterprise risk management Ability to define and track measurable outcomes using KPIs, baselines, targets and benefit realisation metrics.
• Experience with process mapping and process improvement, including AS-IS / TO-BE and Target Operating Model thinking.
• Social fund Identify, agree and document business-approved strategic change outcomes with business and IT stakeholders.
• Define scope boundaries, assumptions, dependencies and success criteria for complex initiatives.
• Build and maintain outcome-specific roadmaps spanning products and value streams, including milestones, releases and dependencies.
• Establish and maintain KPIs, baselines, targets and other outcome measures to evidence benefit realisation.
• Orchestrate collaboration across business owners, product owners, IT leads, architects and analysts to sustain alignment on priorities and delivery expectations.
• Facilitate AS-IS / TO-BE process mapping and Target Operating Model impact assessment, converting findings into improvement actions and backlog items.
• Engage architects early to align delivery to Future State Architecture, capture constraints and resolve cross-domain design dependencies.
• Prepare governance materials, maintain decision-ready reporting and ensure actions and decisions are tracked to closure.
• Working knowledge of Agile / SAFe and DevOps concepts, including planning, flow, continuous integration and release readiness.