Data-Driven Client Success Strategist

Visa; Województwo mazowieckie; On-site; PLN 164,000 - 270,000; Full time

Benefits offered by this job

Medical benefits

Wellness program

Job summary

Visa’s Shared, Client Success Management (S-CSM) role is a client-facing position combining product expertise with data-driven insights to help clients realize greater value from Visa’s offerings. As an individual contributor, you’ll develop expertise in a specific area, use performance data to identify opportunities, and drive meaningful outcomes.

You’ll work with Client Services, Sales, Product and other teams, owning your client opportunities and projects, and collaborating to deliver results

Qualifications

• Experience analyzing client performance with data.
• Advanced technical proficiency to support complex issues.
• Experience presenting technical and/or business issues to influence stakeholders at multiple levels.
• Ability to communicate complex technical concepts in business language.
• Strong client success orientation with trusted-advisor relationships.
• Demonstrated experience in cross-functional program or task force management.
• Strong critical thinking and sound judgment.
• Fluent English with strong verbal and written communication.

Responsibilities

• Support clients through the implementation of newly purchased Visa products and solutions, helping them achieve a timely and successful go-live and addressing potential delays or barriers to adoption.
• Partner with clients to identify opportunities to increase adoption and usage of existing Visa products and solutions, using data and insights to recommend and implement targeted actions.
• Support key client retention initiatives by understanding the reasons behind cancelled or stalled projects and identifying opportunities to re-engage clients and restart those initiatives.
• Build strong cross‑functional partnerships with Client Services, Account Executives, Product teams and other internal stakeholders to coordinate priorities and drive successful client outcomes.
• Stay current on industry trends, Visa solutions and relevant technologies to provide informed guidance and expertise to clients and internal partners.
• Identify growth opportunities to expand the use of Visa products and solutions within client organizations, partnering with specialist teams to pursue relevant opportunities.
• Travel occasionally to support clients and colleagues across the region, as needed.

Skills

Data analysis

Client success

Cross-functional

Stakeholder communication

English fluent

Job description

Visa’s Shared, Client Success Management (S-CSM) role is a client-facing position combining product expertise with data-driven insights to help clients realize greater value from Visa’s offerings. As an individual contributor, you’ll develop expertise in a specific area, use performance data to identify opportunities, and drive meaningful outcomes.

You’ll work with Client Services, Sales, Product and other teams, owning your client opportunities and projects, and collaborating to deliver results