Client Success Consultant

Visa; Warszawa; On-site; PLN 164,000 - 270,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pension plan

Life insurance

Annual leave

Wellness program

Job summary

Visa poszukuje Specjalisty ds. Wsparcia klienta i sukcesu (S-CSM), który łączy ekspertyzę produktową z analizą danych, aby klienci uzyskiwali większą wartość z rozwiązań Visa.

Będziesz pracować w ścisłej współpracy z zespołami Client Services, Sales i Product, identyfikować okazje, prowadzić projekty i przekształcać dane w konkretne działania.

Wymagania obejmują biegłą angielszczyznę, a praca wymaga kilkunastu okazjonalnych podróży oraz obecności w Warszawie co najmniej 3 dni w tygodniu.

Qualifications

• Wykorzystywanie danych do analizy wyników klienta i identyfikowania obszarów do poprawy.
• Wysoki poziom kompetencji technicznych i zdolność wspierania klientów przy złożonych problemach.
• Doświadczenie w prezentowaniu kwestii technicznych i biznesowych interesariuszom.
• Umiejętność komunikowania złożonych koncepcji technicznych w przystępny sposób.
• Silna orientacja na sukces klienta i budowanie relacji z klientami.
• Doświadczenie w zarządzaniu programami lub zespołami międzydziałowymi.
• Silne myślenie krytyczne i dobre osądy.
• Umiejętność budowania i utrzymywania relacji z kluczowymi interesariuszami.
• Biegła znajomość języka angielskiego w mowie i piśmie.

Responsibilities

• Wspieranie klientów podczas implementacji nowych produktów Visa i zapewnienie pomyślnego uruchomienia.
• Identyfikowanie okazji do wzrostu adopcji i wykorzystania istniejących rozwiązań Visa.
• Wzmacnianie inicjatyw utrzymania klienta poprzez analizę przyczyn rezygnacji i ponowne zaangażowanie.
• Tworzenie silnych partnerstw między zespołami wewnętrznymi w celu koordynowania priorytetów.
• Śledzenie trendów rynkowych i rozwiązań Visa, aby doradzać klientom i partnerom.
• Identyfikowanie możliwości rozszerzenia wykorzystania produktów Visa w organizacjach klientów.
• Okresowe podróże w regionie w celu wsparcia klientów i współpracowników.

Skills

Data analysis

Client success

Stakeholder management

Cross-functional collaboration

Communication

Presentation

Problem solving

Critical thinking

Relationship building

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Pay Transparency

The estimated salary range for a new hire into this position is zł164,150 - zł269,675 which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, Pension, Life Insurance, Annual Leave, and Wellness Program.

Job Description

The Shared, Client Success Management (S-CSM) role is a key client-facing position within Visa, combining specialized product expertise with data-driven insights to help clients realize greater value from Visa’s products and solutions.

As an individual contributor, you’ll develop expertise in a specific area of Visa’s business, using client and performance data to identify opportunities, provide strategic insights, and drive meaningful outcomes. You’ll work in a highly collaborative environment, partnering with Client Services, Sales, Product and other teams across Visa, while taking ownership of your assigned client opportunities and projects.

This role is a great fit for someone who enjoys working with clients, turning data into action, managing multiple initiatives, and bringing different stakeholders together to deliver results.

Responsibilities include:

• Support clients through the implementation of newly purchased Visa products and solutions, helping them achieve a timely and successful go-live and addressing potential delays or barriers to adoption.
• Partner with clients to identify opportunities to increase adoption and usage of existing Visa products and solutions, using data and insights to recommend and implement targeted actions.
• Support key client retention initiatives by understanding the reasons behind cancelled or stalled projects and identifying opportunities to re-engage clients and restart those initiatives.
• Build strong cross-functional partnerships with Client Services, Account Executives, Product teams and other internal stakeholders to coordinate priorities and drive successful client outcomes.
• Stay current on industry trends, Visa solutions and relevant technologies to provide informed guidance and expertise to clients and internal partners.
• Identify growth opportunities to expand the use of Visa products and solutions within client organizations, partnering with specialist teams to pursue relevant opportunities.
• Travel occasionally to support clients and colleagues across the region, as needed.

Visa requires at least 3 days in Warsaw office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

• Demonstrated expertise in leveraging data to analyze client performance and identify areas for improvement or sub-optimal usage.
• Moderate to advanced technical proficiency, with a proven ability to support clients on complex issues and optimization opportunities.
• Experience presenting technical and/or business issues and solutions to influence stakeholders at multiple organizational levels.
• Ability to communicate complex technical concepts and processes in clear, business-oriented language tailored to clients.
• Strong client success orientation, with a proven track record of building trusted-advisor relationships through direct client communication.
• Demonstrated experience in cross-functional program or task force management.
• Strong critical thinking and sound judgment, with the ability to engage both internal and external (client) audiences.
• Proven ability to build and maintain strong business relationships with internal and external stakeholders, including senior management.
• Fluent English, with strong verbal and written communication skills and the confidence to engage effectively with clients and stakeholders across different levels.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.