Customer Success Manager (Dutch speaking)

UNIT4 NV; Wrocław; Presencial; PLN 90.000 - 150.000; Jornada completa

Descripción de la vacante

UNIT4 NV in Wroclaw is seeking a Customer Success professional to advocate for customers, turning feedback into tangible product improvements and driving strong adoption of our software.

You will deliver value through the customer success plan, collaborate with the account manager, and conduct quarterly business reviews with senior leaders to ensure long-term retention and risk management.

Responsabilidades

• Be the Voice of the customer (VoC) and their internal advocate, gathering and understanding feedback and data to improve their outcomes and the quality of their experience; Turn insights into action.
• Deliver added value services through our offerings to increase product value and adoption
• Identify and drive new sales opportunities (up/cross sell through CSM qualified leads) in cooperation with your colleagues in sales.
• Serve as the primary contact in the customer success organization to drive solutions for the customer that result in better risk management and retention.
• Create and manage a customer success plan alongside the account manager and customer that delivers on their key programmatic milestones (The "why" behind their investment/engagement)
• Be able to develop and provide virtual (semi-annual/quarterly) business reviews with C-level executives, practitioners, and other management with your customer team(s).
• Ensure product ideas, needs and value drivers are known, captured and articulated to the wider Unit4 business community (product, R&D, Support, etc.)

Descripción del empleo

• Be the Voice of the customer (VoC) and their internal advocate, gathering and understanding feedback and data to improve their outcomes and the quality of their experience; Turn insights into action.
• Deliver added value services through our offerings to increase product value and adoption
• Identify and drive new sales opportunities (up/cross sell through CSM qualified leads) in cooperation with your colleagues in sales.
• Serve as the primary contact in the customer success organization to drive solutions for the customer that result in better risk management and retention.
• Create and manage a customer success plan alongside the account manager and customer that delivers on their key programmatic milestones (The "why" behind their investment/engagement)
• Be able to develop and provide virtual (semi-annual/quarterly) business reviews with C-level executives, practitioners, and other management with your customer team(s).
• Ensure product ideas, needs and value drivers are known, captured and articulated to the wider Unit4 business community (product, R&D, Support, etc.)