Sports Data Customer Success Manager — Growth & Renewals

PracaSport; Katowice; Hybrid; PLN 100,000 - 145,000; Full time

Benefits offered by this job

Private medical care.

Life insurance.

Lunch cards.

Sport cards.

Professional training & courses + 1 1

Integration events, company picnics.

Additional days off for birthdays, and

Volunteer work.

Employee referral program.

Fruits / coffee / tea / drinks.

Fun office activities in leisure zone.

Welcome pack.

All the equipment you need (laptop,2nd

Job summary

STATSCORE is seeking a Customer Success Manager to own a portfolio of existing clients, driving renewals, onboarding, and adoption of our sports data solutions. You will identify cross-sell opportunities and guide clients through value realization to boost retention and revenue.

You will manage relationships with betting operators, media companies, and sports federations, collaborating with Product and Support to resolve issues and deliver a consistent client experience.

Qualifications

• Fluency in English; additional languages are a plus.
• Experience in Customer Success, Account Management, or another post-sales role.
• Strong relationship-building, communication, and consultative skills.
• Sales-oriented mindset.
• Proven ability to manage multiple accounts while driving retention and upsell.
• Self-motivated, proactive, and comfortable in a fast-paced, customer-facing environment.
• Ability to run prospecting activities.
• Excellent presentation skills.

Responsibilities

• Own renewals and expansion across your accounts.
• Guide clients through onboarding, adoption, value realization, retention and renewal.
• Run regular meetings with every client in your portfolio for usage review and upsell opportunities.
• Product mapping to spot unpurchased needs and turn into cross-sell opportunities.
• Classify accounts and move them towards positive health.
• Monitor the customer health score proactively.
• Act on churn signals before renewal.
• Serve as the primary point of contact for existing customers and ensure smooth handover from Sales to Customer Success.
• Build strong, long-term relationships.
• Run regular check-ins, business reviews, and strategic conversations to understand client goals.

Skills

English fluency

Customer Success

Account Management

Relationship-building

Communication

Consultative skills

Sales mindset

Multi-account management

Prospecting

Presentation skills

Tools

HubSpot CRM

Job description

STATSCORE is seeking a Customer Success Manager to own a portfolio of existing clients, driving renewals, onboarding, and adoption of our sports data solutions. You will identify cross-sell opportunities and guide clients through value realization to boost retention and revenue.

You will manage relationships with betting operators, media companies, and sports federations, collaborating with Product and Support to resolve issues and deliver a consistent client experience.