Danish Tech Support Specialist — Smart Home & Tools

Concentrix

Katowice

Hybrid

PLN 42,000 - 60,000

Full time

4 days ago

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Benefits offered by this job

Relocation support to Katowice

Multisport card

Private medical care

Job summary

Minacs in Katowice invites you to join its international technical support team as a Customer Service Technical Specialist. You will help customers troubleshoot product issues, guide product setup, and maintain a high-quality experience across phone, email and chat channels.

We value Danish and English proficiency, customer service experience, and a practical technical mindset. The role requires working from our Katowice office with a full-time contract and relocation support for the right

Qualifications

Fluency in Danish (C1) and English (B2).
Experience in customer service, technical support, helpdesk, or troubleshooting roles.
Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools.
Able to analyze problems and provide clear, customer-friendly solutions.
Good knowledge of Windows environment and MS Office applications.

Responsibilities

Provide technical support via phone, email, and chat.
Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices.
Guide customers through product setup, installation, configuration, and maintenance.
Identify root causes of technical issues and determine appropriate solutions.
Escalate complex cases to specialized teams when necessary.
Document customer interactions and technical findings accurately in internal systems.
Educate customers on product features, best practices, and preventive maintenance.
Ensure customer satisfaction while meeting quality and productivity targets.