French-Speaking Tech Support Pro for Home Gadgets

Concentrix; Katowice; Hybrid; PLN 56,000 - 89,000; Full time

Benefits offered by this job

Multisport card

Private health insurance

Private medical care

Concentrix Academy

Refer a Friend bonus (up to 4000 PLN)

Game Changer Award

Be The Best

Job summary

Minacs is seeking a Customer Service Technical Specialist in Katowice to support customers of a leading garden equipment and power tools brand. You will troubleshoot product issues, guide setup and maintenance, and ensure a high-quality experience across phone, email, and chat channels.

The role requires fluent French (C1) and English (B2), solid Windows/MS Office knowledge, and the ability to handle multiple inquiries independently in a fast-paced environment.

Qualifications

• Fluent French (C1) and English (B2) required.
• Prior experience in customer service, technical support, helpdesk, or troubleshooting roles preferred.
• Strong technical aptitude and interest in consumer electronics, smart devices, or power tools.
• Ability to analyze problems and provide clear, customer-friendly solutions.
• Good knowledge of Windows environment and MS Office applications.

Responsibilities

• Provide technical support via phone, email, and chat.
• Diagnose and troubleshoot issues related to products, apps, and connected devices.
• Guide customers through setup, installation, configuration, and maintenance.
• Identify root causes and determine appropriate solutions.
• Escalate complex cases to specialized teams when needed.
• Document customer interactions and technical findings in internal systems.
• Educate customers on features, best practices, and preventive maintenance.
• Maintain high customer satisfaction while meeting quality and productivity targets.

Skills

French (C1)

English (B2)

Customer service

Technical troubleshooting

Windows knowledge

Education

Technical education or certifications

Tools

CRM systems

MS Office

Job description

Minacs is seeking a Customer Service Technical Specialist in Katowice to support customers of a leading garden equipment and power tools brand. You will troubleshoot product issues, guide setup and maintenance, and ensure a high-quality experience across phone, email, and chat channels.

The role requires fluent French (C1) and English (B2), solid Windows/MS Office knowledge, and the ability to handle multiple inquiries independently in a fast-paced environment.