Technical Service Advisor with Norwegian

Concentrix; Katowice; On-site; PLN 100,000 - 123,000; Full time

Benefits offered by this job

Multisport card

Private insurance

Private medical health care

Concentrix Academy development program

Refer a Friend bonus up to 4000 PLN

Job summary

Concentrix in Katowice is seeking a technically skilled customer support agent to assist customers via phone, email and chat. You will diagnose issues, guide product setup, and document findings while maintaining high satisfaction and productivity.

The role requires strong Norwegian (C1) and English (B2) proficiency, a technical mindset, and the ability to work independently in an office setting in Katowice. A full-time position with comprehensive benefits is offered.

Qualifications

• Fluency in Norwegian (C1) and English (B2).
• Experience in customer service, technical support, helpdesk, or troubleshooting roles.
• Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools.
• Ability to analyze problems and provide clear, customer-friendly solutions.
• Good knowledge of Windows environment and MS Office applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple customer inquiries simultaneously.
• Readiness to work from an office in Katowice.

Responsibilities

• Provide technical support via phone, email, and chat.
• Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices
• Guide customers through product setup, installation, configuration, and maintenance.
• Identify root causes of technical issues and determine appropriate solutions.
• Escalate complex cases to specialized teams when necessary.
• Document customer interactions and technical findings accurately in internal systems.
• Educate customers on product features, best practices, and preventive maintenance.
• Ensure customer satisfaction while meeting quality and productivity targets.

Skills

Norwegian (C1)

English (B2)

Customer service

Technical troubleshooting

Windows & MS Office

Communication skills

Independent work

Multitasking

Education

Technical education or certifications

Tools

CRM systems

Ticketing systems

Job description

• Provide technical support via phone, email, and chat.
• Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices
• Guide customers through product setup, installation, configuration, and maintenance.
• Identify root causes of technical issues and determine appropriate solutions.
• Escalate complex cases to specialized teams when necessary.
• Document customer interactions and technical findings accurately in internal systems.
• Educate customers on product features, best practices, and preventive maintenance.
• Ensure customer satisfaction while meeting quality and productivity targets.

Our requirements

• Fluency in Norwegian (C1) and English (B2).
• Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.
• Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools.
• Ability to analyze problems and provide clear, customer-friendly solutions.
• Good knowledge of Windows environment and MS Office applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple customer inquiries simultaneously.
• Readiness to work from an office in Katowice

Optional

• Technical education or relevant certifications.
• Experience with CRM or ticketing systems.

What we offer

• Work from office in Katowice, Zabrska 19, Global Office Park in the following schedule: Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00.
• Relocation support to Katowice.
• Labor contract with attractive salary of 10 000PLN per month.
• Full-time position available as of 16.11.2026.
• Attractive package of benefits such as access to the multisport card, private insurance, and private medical health care.
• Development programs like Concentrix Academy for the future promotions.
• Recommendation program Refer a Friend with bonus up to 4000 PLN!
• Recognition programs: Game Changer Award as well as Be The Best.