Danish-speaking Travel Advisor — Nordic Travel, Warsaw

Concentrix; Chrzanów; On-site; PLN 60,000 - 78,000; Full time

Benefits offered by this job

Paid training

Central Warsaw office

SAS discounts

Coaching & mentoring

Job summary

SAS Nordic Premium Airline is hiring a Travel Advisor to handle premium travel inquiries in a hybrid role from our Warsaw office. You will assist customers with ticket purchases, payments, and travel issues, serving as the first point of contact via calls and chat.

Build lasting relationships and ensure high-quality service in a dynamic, international environment. The role emphasizes strong Danish and English skills, customer focus, and precision, with an onboarding training program and

Qualifications

• Fluent in written and spoken Danish (C1) and English (B2).
• Customer service mindset with collaborative spirit.
• Excellent listening and communication skills.

Responsibilities

• Be the 1st point of contact for premium travel inquiries.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls and chat.
• Foster enduring relationships with customers for building trust.

Skills

Danish (C1)

English (B2)

Customer service

Job description

SAS Nordic Premium Airline is hiring a Travel Advisor to handle premium travel inquiries in a hybrid role from our Warsaw office. You will assist customers with ticket purchases, payments, and travel issues, serving as the first point of contact via calls and chat.

Build lasting relationships and ensure high-quality service in a dynamic, international environment. The role emphasizes strong Danish and English skills, customer focus, and precision, with an onboarding training program and