Danish-Speaking Travel Advisor for Nordic Premium Airline

Concentrix; Olkusz; On-site; PLN 78,000 - 112,000; Full time

Benefits offered by this job

Employee discounts on SAS fares

Equal opportunities for all

Fully paid 2-month training program

International and diverse work环境

Coaching and mentoring for growth

Modern office in Warsaw

Job summary

SAS is seeking a Travel Advisor to handle premium Nordic inquiries and assist customers in Warsaw, Poland. The role requires fluent Danish and strong English, with a customer-centric approach while working from the Warsaw office.

You will help with ticket purchasing, handling payments, and resolving travel issues, while building lasting relationships with customers through calls and chat.

Qualifications

• Fluent in written and spoken Danish and English.
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.

Responsibilities

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Skills

Danish language

English language

Customer service

Job description

SAS is seeking a Travel Advisor to handle premium Nordic inquiries and assist customers in Warsaw, Poland. The role requires fluent Danish and strong English, with a customer-centric approach while working from the Warsaw office.

You will help with ticket purchasing, handling payments, and resolving travel issues, while building lasting relationships with customers through calls and chat.