Payments Process Specialist – Automation & PEGA Prep

Nordea Bank Norge ASA; Łódź; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working model

International environment

Learning and development opportunities

Diversity and inclusion focus

Job summary

Nordea Bank Norge ASA is seeking a Process Specialist for the SE Payments team in Poland. You will process and monitor payments, resolve issues, and contribute to improvements in an international, process-driven environment.

The role supports upcoming PEGA platform rollout and ongoing automation initiatives, with a strong focus on accuracy and stakeholder collaboration. The team operates across functions and regions, emphasizing ownership, accountability and continuous improvement in daily

Qualifications

• Strong analytical and problem-solving skills.
• Excellent attention to detail and a quality-focused approach.
• Ability to collaborate effectively across teams and build strong working relationships.
• Good communication skills in English (B2+) and Polish.
• Ability to manage multiple priorities and work effectively under time pressure.
• High level of ownership, accountability and integrity.
• Proactive mindset and willingness to continuously improve processes and services.

Responsibilities

• Process and monitor payments, ensuring accurate and timely execution in line with regulations and service levels.
• Investigate and repair stopped payments and register manual payments when required.
• Collaborate with stakeholders to resolve payment-related issues and ensure smooth processing.
• Identify recurring issues, analyze root causes and contribute to improvements.
• Support process optimisation and automation initiatives to improve efficiency and quality.
• Participate in projects and change initiatives within SE Payments, bringing operational expertise.
• Contribute to preparations for the rollout of the PEGA platform in 2027 and support new processes.
• Manage multiple priorities with high accuracy and attention to detail.

Skills

Analytical skills

Attention to detail

Cross-functional collaboration

English (B2+)

Polish

Time management

Ownership & accountability

Proactive mindset

Job description

Nordea Bank Norge ASA is seeking a Process Specialist for the SE Payments team in Poland. You will process and monitor payments, resolve issues, and contribute to improvements in an international, process-driven environment.

The role supports upcoming PEGA platform rollout and ongoing automation initiatives, with a strong focus on accuracy and stakeholder collaboration. The team operates across functions and regions, emphasizing ownership, accountability and continuous improvement in daily