Process Specialist - SE Payments

Nordea Bank Norge ASA; Łódź; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working model

International environment

Learning and development opportunities

Diversity and inclusion focus

Job summary

Nordea Bank Norge ASA is seeking a Process Specialist for the SE Payments team in Poland. You will process and monitor payments, resolve issues, and contribute to improvements in an international, process-driven environment.

The role supports upcoming PEGA platform rollout and ongoing automation initiatives, with a strong focus on accuracy and stakeholder collaboration. The team operates across functions and regions, emphasizing ownership, accountability and continuous improvement in daily

Qualifications

• Strong analytical and problem-solving skills.
• Excellent attention to detail and a quality-focused approach.
• Ability to collaborate effectively across teams and build strong working relationships.
• Good communication skills in English (B2+) and Polish.
• Ability to manage multiple priorities and work effectively under time pressure.
• High level of ownership, accountability and integrity.
• Proactive mindset and willingness to continuously improve processes and services.

Responsibilities

• Process and monitor payments, ensuring accurate and timely execution in line with regulations and service levels.
• Investigate and repair stopped payments and register manual payments when required.
• Collaborate with stakeholders to resolve payment-related issues and ensure smooth processing.
• Identify recurring issues, analyze root causes and contribute to improvements.
• Support process optimisation and automation initiatives to improve efficiency and quality.
• Participate in projects and change initiatives within SE Payments, bringing operational expertise.
• Contribute to preparations for the rollout of the PEGA platform in 2027 and support new processes.
• Manage multiple priorities with high accuracy and attention to detail.

Skills

Analytical skills

Attention to detail

Cross-functional collaboration

English (B2+)

Polish

Time management

Ownership & accountability

Proactive mindset

Job description

At Nordea, traditions meet tomorrow. We are not just a bank. We are a technology-driven organization on a mission to transform finance in a secure and responsible way. Every day, we impact millions of people by ensuring seamless access to financial solutions while safeguarding their data and assets. Join us in shaping the future of banking.

About our team

Meet the SE Payments team. We are responsible for the end-to-end processing of various payments, ensuring transactions are handled accurately, efficiently and in line with regulatory requirements. In addition to our daily operations, we continuously work on improving our processes, increasing automation and developing the way we support our customers and stakeholders. We collaborate closely with colleagues across Business Areas, Operations and Technology, contributing to initiatives that strengthen our payment services.

The Payments area is evolving, and this role provides an opportunity to be involved in projects and change initiatives, including preparations for the rollout of the PEGA platform in 2027. You will have the opportunity to contribute with your operational knowledge, help improve existing processes and support the development of future ways of working. We work in an international environment where accuracy, accountability and collaboration are essential. We value colleagues who take ownership, share knowledge and are motivated to find better solutions.

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.

As the Process Specialist, you will:

• Process and monitor payments, ensuring accurate and timely execution in line with regulations and agreed service levels.
• Investigate and repair stopped payments and register manual payments when required.
• Collaborate with various stakeholders to resolve payment-related issues and ensure smooth processing.
• Identify recurring issues, analyse root causes and contribute to sustainable improvements.
• Support process optimisation and automation initiatives that improve efficiency, quality and ways of working.
• Participate in projects and change initiatives within SE Payments, bringing operational expertise and practical solutions.
• Contribute to preparations for the rollout of the PEGA platform in 2027 and support the implementation of new processes and solutions.
• Manage multiple priorities while maintaining a high level of accuracy and attention to detail.

Who you are

This is the right role for you if you enjoy working in a collaborative environment and take pride in delivering high-quality results. You are curious, proactive and interested in understanding the full payment process, while looking for opportunities to improve and develop the way we work.

Your background and skills include:

• Strong analytical and problem-solving skills.
• Excellent attention to detail and a quality-focused approach.
• Ability to collaborate effectively across teams and build strong working relationships.
• Good communication skills in English (B2+) and Polish.
• Ability to manage multiple priorities and work effectively under time pressure.
• A high level of ownership, accountability and integrity.
• A proactive mindset and willingness to continuously improve processes and services.

What we offer

People come here when they want to get somewhere. For some, it's about taking the next step in their career. For others, it's about expanding their expertise and taking on new challenges. With us, you will always move forward.

We offer:

• A collaborative culture that supports learning, development and continuous growth.
• Opportunities to work with experienced colleagues across different business areas and countries.
• A dynamic international environment where you can develop your expertise in payments.
• A hybrid working model that balances flexibility with collaboration.
• The opportunity to contribute to automation, process improvements and transformation initiatives.
• The chance to play an active role in the continued development of payment services.
• A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.
• Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.
• Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

Next steps

Submit your application no later than 30/09/2026.

The recruitment process consists of the following steps:

• Preliminary CV selection
• Phone conversation with the recruiter
• Online interview with the hiring leader
• Background check

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.