DACH Customer Success Lead – German-Speaking

Atlas Metrics; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

26 days annual leave

Private medical insurance

Creative allowance

Equipment provided

Team social events

Job summary

LumApps Krakow is seeking a German-speaking Customer Success Manager to own the DACH portfolio within our Global Scale Team. You will manage SMB and mid-market clients, drive health-based playbooks, and coordinate with HR, IT, and ops to secure value.

This role emphasizes data-driven decisions, webinars, and regional customization, with a hybrid work setup two days in Krakow. Strong German and English, plus 1–3 years SaaS CS experience, are essential.

Qualifications

• 1 to 3 years of experience in Customer Success or related roles in B2B SaaS.
• Native German, fluent English.
• Structured, process-oriented with rigorous execution.
• Tech-savvy with SaaS tools and data dashboards.
• Strong presentation and webinar hosting skills.

Responsibilities

• Own the DACH client portfolio and build relationships with HR, IT, and communications stakeholders.
• Execute Grow/Maintain/Defend playbooks using health indicators from Planhat and respond to churn or expansion signals.
• Identify cross-sell opportunities and generate CSQ leads for Account Managers.
• Host localized webinars and craft regional communication templates for the German-speaking market.

Skills

German language

English language

Process mindset

Tech fluency

Communication skills

Tools

Planhat

Zendesk

Pendo

Job description

LumApps Krakow is seeking a German-speaking Customer Success Manager to own the DACH portfolio within our Global Scale Team. You will manage SMB and mid-market clients, drive health-based playbooks, and coordinate with HR, IT, and ops to secure value.

This role emphasizes data-driven decisions, webinars, and regional customization, with a hybrid work setup two days in Krakow. Strong German and English, plus 1–3 years SaaS CS experience, are essential.