German-Speaking CSM: DACH Growth & Retention

LumApps SAS; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

26 days annual leave

Private medical insurance

Creative allowance

Top-tier equipment

Team social life

Job summary

LumApps is seeking a German-speaking Customer Success Manager for our Krakow hub. You will own the DACH portfolio, build relationships with HR, IT, and Comms, and deliver contractual value through Success Planning and business reviews.

With 1–3 years in B2B SaaS CS, you’ll execute data-driven playbooks, monitor health indicators in Planhat, and drive ARR expansion while localizing webinars and templates for German-speaking clients.

Qualifications

• 1 to 3 years of experience in Customer Success, Customer Support, Tech Support, or CS Operations within a B2B SaaS environment.
• Native or bilingual proficiency in written and spoken German is required, along with fluent English.
• Execution & Process mindset with structured operational procedures and feedback for templates/workflows.
• Tech-savvy with SaaS tools and data-driven dashboards.
• Excellent communication for hosting webinars and presentations.

Responsibilities

• Act as the dedicated CS lead for DACH clients purchasing Success Services and manage stakeholder relationships (HR, Comms, IT).
• Deploy time-bound commando playbooks to secure ARR or unlock expansion when churn risk or growth signals appear.
• Identify cross-sell and up-sell opportunities and generate CS-qualified leads for Account Managers.
• Host localized webinars and tailor regional communication templates for German-speaking clients.

Skills

German proficiency

English fluency

Communication

Process mindset

Tools

Planhat

Zendesk

Pendo

Job description

LumApps is seeking a German-speaking Customer Success Manager for our Krakow hub. You will own the DACH portfolio, build relationships with HR, IT, and Comms, and deliver contractual value through Success Planning and business reviews.

With 1–3 years in B2B SaaS CS, you’ll execute data-driven playbooks, monitor health indicators in Planhat, and drive ARR expansion while localizing webinars and templates for German-speaking clients.