Cybersecurity Customer Success Manager — Trusted Advisor

Forcepoint; Kalisz; On-site; PLN 140,000 - 210,000; Full time

Job summary

Forcepoint Poland is seeking a Customer Success Manager to drive value for customers by ensuring adoption and successful realization of Forcepoint cybersecurity solutions. You will guide customers, align with Sales, Product, and Professional Services, and pursue renewal and expansion opportunities, all while delivering measurable outcomes.

The role emphasizes proactive engagement, strong communication at all levels, and collaboration with cross-functional teams to ensure customer satisfaction

Qualifications

• 4–6+ years in a customer-facing role such as Customer Success, Account Management, or Relationship Management.
• Technical domain knowledge in networking, cybersecurity, ITSM, AI, and related areas.
• Ability to engage with Subject Matter Experts in security networking, AD, MSSQL, Linux/Windows.

Responsibilities

• Understand customer goals for Forcepoint solutions and help realize value from the investment.
• Drive adoption of Forcepoint solutions to meet customer-set goals.
• Navigate customers through challenges using appropriate tactics and resources.
• Provide recommendations and best practices for optimal solution use.
• Conduct regular business reviews to track progress and identify expansion opportunities.
• Relay customer voice to Sales, Product Management, Professional Services, and Support.
• Monitor product utilization and health-scores, aligning with internal/external teams.

Skills

Customer Success

Account Management

Relationship Management

Networking knowledge

Cyber security

ITSM

AI concepts

Communication

Proactive mindset

Attention to Detail

Collaboration

Process Orientation

Creative problem solving

Learning mindset

Tools

Active Directory

MSSQL

Linux

Windows Server

DNS/TCP/IP basics

Job description

Forcepoint Poland is seeking a Customer Success Manager to drive value for customers by ensuring adoption and successful realization of Forcepoint cybersecurity solutions. You will guide customers, align with Sales, Product, and Professional Services, and pursue renewal and expansion opportunities, all while delivering measurable outcomes.

The role emphasizes proactive engagement, strong communication at all levels, and collaboration with cross-functional teams to ensure customer satisfaction