Endpoint Security: Technical Customer Success Leader

Check Point Software; Warszawa; On-site; PLN 180,000 - 260,000; Full time

Job summary

Check Point Software is seeking a highly motivated Technical Customer Success Manager to act as a trusted advisor for cybersecurity customers post-sale. You will translate security challenges into business outcomes and drive adoption across diverse endpoint environments.

Join a fast-paced team that collaborates with Security, IT leadership, and executives to sustain long-term value, ensure successful deployments, and maintain high customer satisfaction in a global market.

Qualifications

• 5+ years in Customer Success, Technical Account Management, Security Engineering, Professional Services, or related roles.
• Strong endpoint security knowledge across Windows, macOS, Linux.
• Experience managing enterprise customer relationships.
• Proven ability to communicate with both technical and non-technical audiences.
• Experience handling high-priority customer escalations and driving cross-functional resolution.
• Excellent written, verbal, and presentation skills.
• Familiarity with security frameworks such as NIST, CIS Controls, and Zero Trust.
• Experience presenting to executive leadership, including CIOs, CISOs, and other C-suite stakeholders.
• Thrives in a fast-paced, high-growth environment.

Responsibilities

• Serve as the primary post-sales technical advisor and trusted partner for assigned customers.
• Develop strong relationships with customer stakeholders, including security teams, IT leadership, and executive sponsors.
• Translate technical challenges and security risks into business-focused recommendations and outcomes.
• Drive customer adoption, engagement, and long-term success through strategic account planning.
• Lead customer success reviews, executive business reviews, and ongoing strategic discussions.
• Provide expertise in endpoint security technologies, cyber security best practices, and security operations.
• Own the customer onboarding experience post-sale, driving structured deployment plans that accelerate time-to-value.
• Collaborate with Support, Engineering, Product Management, and Sales to resolve complex customer issues.
• Collaborate with cross-functional teams to resolve escalations.
• Leverage threat intelligence to guide security guidance.

Skills

End-user comms

Security engineering

Endpoint security

Relationship management

Data-driven decisions

Tools

EDR/EPP platforms

Antivirus/anti-malware

MDM/UEM integrations

Job description

Check Point Software is seeking a highly motivated Technical Customer Success Manager to act as a trusted advisor for cybersecurity customers post-sale. You will translate security challenges into business outcomes and drive adoption across diverse endpoint environments.

Join a fast-paced team that collaborates with Security, IT leadership, and executives to sustain long-term value, ensure successful deployments, and maintain high customer satisfaction in a global market.