Senior Cybersecurity Customer Success Manager

Forcepoint; Warszawa; Hybrid; PLN 54,000 - 72,000; Full time

Job summary

Forcepoint delivers cloud-native security platforms to help customers adopt Zero Trust and safeguard data across the globe. The Customer Success Manager will be a trusted advisor, guiding customers on how to realize value from Forcepoint solutions, manage risk, and drive adoption to achieve renewals and opportunities for expansion.

The role emphasizes relationship building, proactive support, and collaboration across Sales, Product, and Professional Services to ensure customer goals are met and

Qualifications

• 4–6+ years in a customer-facing role such as Customer Success or Account Management.
• Technical domain knowledge in networking, cybersecurity, ITSM, AI and related areas.

Responsibilities

• Build strong, trusting relationships with Forcepoint customers and drive adoption of Forcepoint solutions.
• Conduct regular business reviews to monitor progress toward goals and uncover expansion opportunities.
• Coordinate with Sales, Product Management, Professional Services and Support to deliver customer value.
• Monitor product utilization and health-scores to align with internal and external teams.

Skills

Customer Success

Account Management

Relationship Management

Cybersecurity

Networking

TCP/IP

Active Directory

SQL

Communication

Proactive mindset

Education

Bachelor's degree or equivalent

Tools

Salesforce

ITSM

Job description

Forcepoint delivers cloud-native security platforms to help customers adopt Zero Trust and safeguard data across the globe. The Customer Success Manager will be a trusted advisor, guiding customers on how to realize value from Forcepoint solutions, manage risk, and drive adoption to achieve renewals and opportunities for expansion.

The role emphasizes relationship building, proactive support, and collaboration across Sales, Product, and Professional Services to ensure customer goals are met and