Cybersecurity Customer Success Champion

Forcepoint; Poland; Remote; PLN 180,000 - 240,000; Full time

Job summary

Forcepoint is seeking a Customer Success Manager to build long-term relationships with customers and ensure they realize value from our cybersecurity solutions. You will drive adoption, manage health and renewal risks, and collaborate with cross-functional teams to meet customers' strategic goals.

The role requires 4–6+ years in customer-facing roles, strong technical knowledge of cybersecurity concepts, and a passion for delivering world-class service.

Qualifications

• 4–6+ years in a customer-facing role such as Customer Success, Account Management or Relationship Management.
• Technical domain knowledge in networking, cyber security, ITSM, AI or related areas.
• Strong commitment to customer satisfaction and results.

Responsibilities

• Build strong, trusting relationships with Forcepoint customers and understand customer goals.
• Drive adoption of Forcepoint solutions to achieve customer goals.
• Navigate customers through challenges, orchestrating Forcepoint resources as needed.
• Provide recommendations and best practices for using Forcepoint solutions.
• Conduct regular business reviews and identify expansion opportunities.
• Relay customer feedback to Sales, Product Management, Professional Services, or Technical Support.

Skills

Customer Success

Account Management

Relationship Management

Communication

Technical knowledge

Tools

MSSQL

Job description

Forcepoint is seeking a Customer Success Manager to build long-term relationships with customers and ensure they realize value from our cybersecurity solutions. You will drive adoption, manage health and renewal risks, and collaborate with cross-functional teams to meet customers' strategic goals.

The role requires 4–6+ years in customer-facing roles, strong technical knowledge of cybersecurity concepts, and a passion for delivering world-class service.