Cybersecurity Customer Success Manager

Francisco Partners; Poland; On-site; PLN 180,000 - 240,000; Full time

Job summary

Forcepoint is seeking a Customer Success Manager in Poland to build trusted relationships with enterprise customers and drive value from our cloud-native security platform. You will guide customers through adoption, adoption metrics, and expansion opportunities while coordinating with Sales, Product, and Services teams.

You will work in a dynamic security-focused environment, translating complex technical concepts into actionable outcomes for diverse stakeholders, including senior leadership,

Qualifications

• Experience in a customer-facing role such as Customer Success, Account Management, or related field.
• Technical knowledge in networking, cybersecurity, ITSM, AI.
• Ability to engage with subject matter experts in the areas listed.

Responsibilities

• Build strong relationships with Forcepoint customers and understand their goals.
• Drive adoption of Forcepoint solutions to achieve customer goals.
• Navigate challenges and coordinate Forcepoint resources as needed.
• Provide recommendations and best practices on using solutions.
• Conduct regular business reviews to track progress and uncover expansion opportunities.
• Relay customer feedback to Sales, PM, Professional Services, and Support teams.
• Monitor product utilization and health-scores to align with internal and external teams.

Skills

Communication

Proactive mindset

Attention to Detail

Collaboration

Process Orientation

Creativity

Commitment

Desire to learn

Tools

MSSQL

Linux

Windows

Job description

Forcepoint is seeking a Customer Success Manager in Poland to build trusted relationships with enterprise customers and drive value from our cloud-native security platform. You will guide customers through adoption, adoption metrics, and expansion opportunities while coordinating with Sales, Product, and Services teams.

You will work in a dynamic security-focused environment, translating complex technical concepts into actionable outcomes for diverse stakeholders, including senior leadership,