Customer Technical Service with French

Concentrix; Katowice; On-site; PLN 42,000 - 62,000; Full time

Job summary

Concentrix in Katowice is seeking a technically skilled customer support specialist. You will assist customers by phone, email, and chat, diagnosing issues across products and devices, and guiding setup and maintenance. Strong communication and problem-solving abilities are essential.

Candidates should be fluent in French and English and comfortable working in an office environment in Katowice. The role is full-time, with standard weekday hours and Saturday shifts as needed.

Qualifications

• Fluency in French (C1) and English (B2).
• Experience in customer service or helpdesk roles is desirable.
• Strong technical aptitude and interest in consumer electronics or tools.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot issues related to products and connected devices.
• Guide customers through setup, installation, configuration, and maintenance.
• Document interactions and findings in internal systems.
• Escalate complex cases to specialized teams when needed.

Skills

French (C1)

English (B2)

Customer service

Technical support

Troubleshooting

Windows

MS Office

Tools

Windows

MS Office

Job description

• Providing technical support to customers via phone, email, and chat
• Diagnosing and troubleshooting issues related to products, accessories, mobile applications, and connected devices
• Guiding customers through product setup, installation, configuration, and maintenance
• Identifying root causes of technical issues and determining appropriate solutions
• Escalating complex cases to specialized teams when necessary
• Documenting customer interactions and technical findings accurately in internal systems
• Educating customers on product features, best practices, and preventive maintenance
• Ensuring customer satisfaction while meeting quality and productivity targets
• Work from office in Katowice (Zabrska 19, Global Office Park), Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00
• Full-time position available as of 16.11.2026

Kogo poszukujemy?

• Fluency in French (C1) and English (B2)
• Previous experience in customer service, technical support, helpdesk, or troubleshooting roles
• Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools
• Ability to analyze problems and provide clear, customer-friendly solutions
• Good knowledge of Windows environment and MS Office applications
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple customer inquiries simultaneously
• Readiness to work from an office in Katowice