Customer Technical Service with German

Concentrix CVG International; Katowice; Presencial; PLN 78.000 - 123.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Multisport card

Private insurance

Private medical health care

Concentrix Academy

Concentrix University

LinkedIn Learning

Refer a Friend bonus

Game Changer Award

Be The Best

Descripción de la vacante

Concentrix CVG International in Katowice is hiring a Customer Service Technical Specialist to support users of garden equipment, robotic lawn mowers, and power tools. You will troubleshoot product issues and guide customers through setup across phone, email and chat.

The role requires German (C1) and English (B2), a customer-service background, and strong Windows/MS Office knowledge. You will work from our Katowice office with regular training programs and performance incentives.

Formación

• Fluency in German (C1) and English (B2) as required for customer interactions.
• Experience in customer service, technical support, helpdesk, or troubleshooting roles.
• Strong technical aptitude and interest in consumer electronics/home & garden equipment.
• Ability to analyze problems and provide clear, customer-friendly solutions.
• Good knowledge of Windows environment and MS Office applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple inquiries simultaneously.
• Readiness to work from an office in Katowice.

Responsabilidades

• Provide technical support via phone, email, and chat.
• Diagnose and troubleshoot issues related to products, accessories, mobile apps, and connected devices.
• Guide customers through product setup, installation, configuration, and maintenance.
• Identify root causes and determine appropriate solutions.
• Escalate complex cases to specialized teams when necessary.
• Document customer interactions and technical findings in internal systems.
• Educate customers on product features and preventive maintenance.
• Ensure customer satisfaction while meeting quality and productivity targets.

Conocimientos

German (C1)

English (B2)

Customer service experience

Technical troubleshooting

Windows OS

MS Office

Analytical thinking

Independent work

Multitasking

Herramientas

Windows OS

MS Office

Descripción del empleo

About the role:

Join an international technical support team supporting customers of a leading manufacturer of innovative garden equipment, robotic lawn mowers, and power tools. As a Customer Service Technical Specialist, you will help customers troubleshoot product-related issues, provide guidance on product functionality, and ensure a high-quality customer experience across multiple communication channels.

Key Responsibilities:

• Provide technical support via phone, email, and chat.

• Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices

• Guide customers through product setup, installation, configuration, and maintenance.

• Identify root causes of technical issues and determine appropriate solutions.

• Escalate complex cases to specialized teams when necessary.

• Document customer interactions and technical findings accurately in internal systems.

• Educate customers on product features, best practices, and preventive maintenance.

• Ensure customer satisfaction while meeting quality and productivity targets.

Requirements:

• Fluency in German (C1) and English (B2).

• Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.

• Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools.

• Ability to analyze problems and provide clear, customer-friendly solutions.

• Good knowledge of Windows environment and MS Office applications.

• Excellent communication and interpersonal skills.

• Ability to work independently and manage multiple customer inquiries simultaneously.

• Readiness to work from an office in Katowice

What do we offer:

• Work from office in Katowice, Zabrska 19, Global Office Park in the following schedule: Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00.

• Labor contract with attractive salary.

• Full-time position available as of 16.11.2026.

• Attractive package of benefits such as access to the multisport card, private insurance, and private medical health care.

• Development programs like Concentrix Academy for the future Team Leaders.

• Unlimited courses (Concentrix University, LinkedIn Learning).

• Recommendation program Refer a Friend with bonus up to 4000 PLN!

• Recognition programs: Game Changer Award as well as Be The Best.