Customer Technical Service with Danish

Concentrix; Katowice; On-site; PLN 56,000 - 89,000; Full time

Job summary

Concentrix in Katowice is seeking a full-time Technical Support Advisor to assist customers of a leading garden equipment maker. You will troubleshoot product issues via phone, email, and chat, guide setup, installation, and maintenance, and document findings in internal systems.

The role requires Danish (C1) and English (B2) proficiency, strong technical aptitude, and the ability to work from the Katowice office, Monday–Friday 9:00–17:00, Saturdays 9:00–13:00.

Qualifications

• Danish (C1) and English (B2) proficiency.
• Experience in customer service, support, helpdesk or troubleshooting roles.
• Strong technical aptitude and interest in electronics, smart devices, home and garden equipment, or power tools.
• Ability to analyze problems and provide clear, customer-friendly solutions.
• Good knowledge of Windows environment and MS Office applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple inquiries.
• Willingness to work from the Katowice office.

Responsibilities

• Support customers via phone, email, and chat.
• Diagnose and troubleshoot issues related to products, accessories, mobile apps, and connected devices.
• Guide customers through product setup, installation, configuration, and maintenance.
• Identify root causes and determine appropriate solutions.
• Escalate complex cases to specialized teams when necessary.
• Document customer interactions and technical findings in internal systems.
• Educate customers on product features, best practices, and preventive maintenance.
• Ensure customer satisfaction while meeting quality and productivity targets.
• Work from the Katowice office with Mon-Fri 9:00–17:00 and Sat 9:00–13:00.
• Full-time position available as of 16.11.2026.

Skills

Danish (C1)

English (B2)

Technical aptitude

Customer service

Tools

Windows

MS Office

Job description

• Support customers of a leading manufacturer of innovative garden equipment, robotic lawn mowers, and power tools
• Provide technical support via phone, email, and chat
• Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices
• Guide customers through product setup, installation, configuration, and maintenance
• Identify root causes of technical issues and determine appropriate solutions
• Escalate complex cases to specialized teams when necessary
• Document customer interactions and technical findings accurately in internal systems
• Educate customers on product features, best practices, and preventive maintenance
• Ensure customer satisfaction while meeting quality and productivity targets
• Work from office in Katowice (Zabrska 19, Global Office Park) in the following schedule: Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00
• Full-time position available as of 16.11.2026

Kogo poszukujemy?

• Fluency in Danish (C1) and English (B2)
• Previous experience in customer service, technical support, helpdesk, or troubleshooting roles
• Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools
• Ability to analyze problems and provide clear, customer-friendly solutions
• Good knowledge of Windows environment and MS Office applications
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple customer inquiries simultaneously
• Readiness to work from an office in Katowice