Customer Technical Service with Norwegian

Concentrix; Katowice; On-site; PLN 70,000 - 90,000; Full time

Job summary

Concentrix in Katowice is seeking a Customer Support Specialist to provide technical assistance to customers of a leading garden equipment and smart device manufacturer. You will diagnose issues, guide setup, and educate on product features, while maintaining high satisfaction and productivity.

Ideal candidates have fluent Norwegian (C1) and English (B2), strong Windows/MS Office knowledge, and the ability to work from the Katowice office, Monday–Friday 9:00–17:00 plus Saturday 9:00–13:00.

Qualifications

• Fluency in Norwegian (C1) and English (B2).
• Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.
• Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools.
• Ability to analyze problems and provide clear, customer-friendly solutions.
• Good knowledge of Windows environment and MS Office applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple customer inquiries simultaneously.
• Readiness to work from an office in Katowice.

Responsibilities

• Provide technical support to customers by phone, email, and chat.
• Diagnose and troubleshoot product, app, and connected device issues.
• Guide customers through setup, installation, configuration, and maintenance.
• Identify root causes and propose effective solutions.
• Escalate complex cases to specialized teams when needed.
• Document interactions and technical findings in internal systems.
• Educate customers on features and best practices.
• Maintain high customer satisfaction while meeting quality targets.

Skills

Norwegian (C1)

English (B2)

Windows

MS Office

Customer service

Technical troubleshooting

Tools

Windows OS

MS Office

Job description

• Provide technical support to customers of a leading manufacturer of garden equipment, robotic lawn mowers, and power tools via phone, email, and chat
• Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices
• Guide customers through product setup, installation, configuration, and maintenance
• Identify root causes of technical issues and determine appropriate solutions
• Escalate complex cases to specialized teams when necessary
• Document customer interactions and technical findings accurately in internal systems
• Educate customers on product features, best practices, and preventive maintenance
• Ensure customer satisfaction while meeting quality and productivity targets
• Work from the office in Katowice (Zabrska 19, Global Office Park) according to the schedule: Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00
• Full-time position available as of 16.11.2026

Kogo poszukujemy?

• Fluency in Norwegian (C1) and English (B2)
• Previous experience in customer service, technical support, helpdesk, or troubleshooting roles
• Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools
• Ability to analyze problems and provide clear, customer-friendly solutions
• Good knowledge of Windows environment and MS Office applications
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple customer inquiries simultaneously
• Readiness to work from an office in Katowice