Customer Support with Danish for SAS Airlines

Concentrix CVG International; Warszawa; Hybrid; PLN 56,000 - 89,000; Full time

Benefits offered by this job

Hybrid lifestyle

Social benefits package

MyBenefit cafeteria

Private medical care (LuxMed)

Life insurance

Job summary

Concentrix CVG International in Warszawa is seeking a friendly travel support specialist to assist premium customers with bookings, payments, and loyalty perks.

You will chat or talk with passengers to resolve issues quickly, creating real connections. The role offers hybrid work after onboarding and a benefits package including private medical care and life insurance.

Qualifications

• Fluent in Danish (C1) and solid English (B2).
• Positive, patient, and adaptable to daily change.
• Excellent listening and clear speaking skills.
• Organized and able to juggle multiple tasks.

Responsibilities

• Be the first friendly voice for premium customers needing travel help.
• Guide partners through booking flights, online services, payment options, and loyalty perks.
• Assist and resolve issues when travel plans hit a bump.
• Chat or talk with passengers to solve problems quickly.
• Create real connections and memorable support experiences.

Skills

Danish (C1)

English (B2)

Job description

Your responsibilities

You’ll be the friendly voice (or message!) our premium customers hear first when they need travel help. Guide our partners through booking flights, using online services, picking payment options, and enjoying loyalty perks. Jump in and save the day when someone’s travel plans hit a bump. Chat or talk with passengers - whatever helps solve their problem fastest.Create real connections. We want customers to remember you - the awesome human who helped them out.

Your requirements

• You speak Danish fluently (C1) and your English is solid too (B2).


• You’re positive, patient, and open to whatever the day brings.


• You listen first, then speak clearly and confidently.


• You’re organized, on top of things, and can juggle tasks without dropping the ball.

What we offer

• After mastering the art of customer support in the office for 6-9 months, enjoy the hybrid lifestyle - where home office means your couch is now a legitimate workstation!


• Social benefits package, MyBenefit cafeteria, private medical care (LuxMed), and life insurance.


• Embrace an international and diverse work environment that broadens your horizons.


• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.


• Presented salary is offered for a full-time employment, and in the case of a part time hire the salary is calculated accordingly.