Quality Process Professional (with German)

Capgemini; Kraków; On-site; PLN 111,600 - 156,240; Full time

Benefits offered by this job

Medical care with Medicover

Private life insurance

Sports card

Access to training tracks with certification opportunities

Hybrid working model

Job summary

Capgemini in Kraków is looking for a Customer Service Specialist to join a dynamic team dedicated to providing top-notch service. The ideal candidate will have at least 2 years of experience in customer service, strong communication skills in English and German, and the ability to multitask effectively.

The role involves resolving inquiries across digital channels and troubleshooting technical issues. Capgemini offers a hybrid working model, extensive training opportunities, medical care, and life insurance, contributing to a supportive work environment.

Qualifications

• Minimum 2 years of experience in customer service or an international contact center.
• Ability to multitask, stay organized, and adapt to changing priorities.

Responsibilities

• Resolve customer inquiries across digital channels.
• Deliver high-quality customer service with a professional approach.
• Troubleshoot technical issues using available tools.
• Manage multiple interactions simultaneously.
• Review and validate customer interactions for accuracy.
• Contribute to continuous process and quality improvements.

Skills

Fluent German (min. C1)

Strong communication skills

Customer service skills

Good technical troubleshooting skills

Strong problem-solving abilities

Tools

MS Office (Excel)

Job description

Your role

You’ll join a dynamic team dedicated to providing top‑notch customer service. In this role, you will be part of an international environment where every interaction matters. We pride ourselves on being fast, collaborative and innovative – always ready to turn challenges into opportunities.

Your tasks

• Resolve customer inquiries across digital channels, ensuring timely and effective solutions.
• Deliver high‑quality customer service with a professional and customer‑centric approach.
• Troubleshoot technical issues using available tools and knowledge bases.
• Manage multiple interactions simultaneously, prioritizing tasks and meeting deadlines.
• Review and validate customer interactions (email, chat, calls) to ensure accuracy and quality.
• Identify errors or inconsistencies and contribute to continuous process and quality improvements.

Your profile

• Minimum 2 years of experience in customer service or an international contact center environment.
• Fluent German (min. C1) and English, with strong written and verbal communication skills.
• Strong communication & customer service skills.
• Good technical troubleshooting skills and practical knowledge of MS Office (Excel).
• Strong problem‑solving abilities with capability to work independently and make decisions.
• Ability to multitask, stay organized, and adapt to changing priorities in a dynamic environment.

What you’ll love about working here

• Well‑being culture: medical care with Medicover, private life insurance, and sports card. We further provide a Capgemini Helpline for therapeutic support and the educational podcast "Let’s talk about wellbeing" available on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Build your development path through internal mobility, mentoring, professional communities, and close support from a People Manager.
• Enjoy hybrid working model that fits your life – after onboarding, you can connect work from a modern office with ergonomic work from home, supported by a home office package (laptop, monitor, chair). Ask your recruiter about the details.
• Award‑Winning Stability & Culture: Become part of an organization celebrated as "Top Employer Poland 2026". In the audit, our stable and supportive work environment scored 100%.

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.