IT Support Agent (with German)

Capgemini; Katowice; Hybrid; PLN 42,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Capgemini Polska is seeking a German-speaking IT support specialist to be the first line of contact for users, diagnosing and resolving basic incidents and guiding users to solutions. You will interact via phone, chat, and e‑mail, escalating complex issues when needed.

The role offers onboarding and ongoing training within a hybrid work setup in Poland. You will work with a collaborative international team, documenting actions in the ticketing system and expanding IT knowledge through structured

Qualifications

• Very good command of German.
• Good knowledge of English.
• Motivation to start a career in IT and willingness to learn.
• Ability to communicate clearly with users.

Responsibilities

• Handle incoming requests from users in German regarding login issues, application access problems and other basic IT incidents.
• Provide troubleshooting support via phone, chat and e-mail following established procedures and using diagnostic tools.
• Guide end users clearly and effectively through problem‑solving steps to restore their system or application functionality.
• Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution.
• Document all interactions, reported issues and actions taken in the ticketing system.
• Use the internal knowledge base and tools provided during onboarding to deliver high‑quality service.
• Continuously expand your IT knowledge through diverse training programs and learning paths.

Skills

German language

English language

Communication

Willingness to learn

Tools

Ticketing system

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

You will serve as the first point of contact for users experiencing technical issues, providing support via phone, chat and e‑mail. You will diagnose and resolve basic IT incidents, guide users through solutions and ensure their continuous access to applications, systems and devices. When needed, you will collaborate with more advanced support lines to secure efficient and timely problem resolution.

• Handle incoming requests from users in German regarding login issues, application access problems and other basic IT incidents.
• Provide troubleshooting support via phone, chat and e‑mail following established procedures and using diagnostic tools.
• Guide end users clearly and effectively through problem‑solving steps to restore their system or application functionality.
• Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution.
• Document all interactions, reported issues and actions taken in the ticketing system.
• Use the internal knowledge base and tools provided during onboarding to deliver high‑quality service.
• Continuously expand your IT knowledge through diverse training programs and learning paths.

Your profile

• Very good command of German; good knowledge of English is an asset.
• Motivation to start a career in IT and willingness to learn.
• Ability to communicate clearly with users and collaborate effectively with a team.
• Nice to have:
• Basic understanding of IT concepts (Windows OS, Microsoft products, internet, hardware devices) or a technical mindset.

What You'll love about working here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end‑to‑end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.