Customer Support Specialist — Global iGaming (Night Shifts)

Forward; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Children Allowance

Mental Health Support

Sport Activities

Language Courses

Automotive Services

Veterinary Services

Home Office Setup Assistance

Dental Services

Books and Stationery

Training Compensation

Job summary

Forward, a leading iGaming company, is seeking a Customer Support Specialist to be the primary contact for our users, providing technical assistance across live chats, messaging, and email. You will help resolve issues, advise on products, and foster a positive experience to boost retention and brand loyalty, while working in a rotational night-shift schedule.

This role requires English at least B1+ and Ukrainian fluency, with Turkish language knowledge considered a strong plus, and a

Qualifications

• English proficiency at least B1+.
• Ukrainian fluent; Turkish knowledge a strong plus.
• Willingness to work night shifts in a rotational schedule.

Responsibilities

• Provide technical assistance across live chat, messaging platforms, and email.
• Resolve customer issues and ensure timely responses.
• Consult users on products and services to improve adoption and satisfaction.
• Cultivate a positive customer experience to drive retention and brand loyalty.
• Identify recurring product issues and relay feedback to relevant internal teams.

Skills

English B1+

Ukrainian fluency

Turkish knowledge

Job description

Forward, a leading iGaming company, is seeking a Customer Support Specialist to be the primary contact for our users, providing technical assistance across live chats, messaging, and email. You will help resolve issues, advise on products, and foster a positive experience to boost retention and brand loyalty, while working in a rotational night-shift schedule.

This role requires English at least B1+ and Ukrainian fluency, with Turkish language knowledge considered a strong plus, and a