Customer Support Specialist (Junior / Middle / Senior)

Lebull - zakłady bukmacherskie; Województwo pomorskie; Hybrid; PLN 201,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Career growth

Professional development

Dynamic work environment

Job summary

Lebull - zakłady bukmacherskie is seeking motivated individuals for various levels of customer support, from junior to senior. The role involves assisting customers via chat, email, and other channels, answering questions about accounts, products, and services.

You will work with other departments to resolve issues, maintain high service quality, and follow security standards. Fluency in Polish and good English are required, and prior customer support experience is beneficial, especially in

Qualifications

• Excellent communication and problem-solving skills.
• Customer-first mindset with a positive attitude.
• Ability to work in a dynamic environment and multi-task.
• Polish fluency and good English language skills.

Responsibilities

• Support customers through chat, email, and other communication channels.
• Answer questions about accounts, products, and services.
• Resolve customer issues efficiently and professionally.
• Work closely with other departments to provide effective solutions.
• Maintain high customer satisfaction and service quality.
• Follow internal procedures, security standards, and regulatory requirements.
• Contribute to continuous improvements in customer support.

Skills

Communication skills

Problem-solving

Customer-centric

Polish language

Job description

Role Overview:

We are looking for motivated people at different stages of their careers. Whether you're just starting out or already have extensive experience in customer support, we want to hear from you!

We're currently recruiting for three levels:

• Junior Customer Support Specialist – For those starting their career in customer support.
• Mid-Level Customer Support Specialist – For professionals with customer service experience who can work independently.
• Senior Customer Support Specialist – For experienced specialists who can handle complex cases and support the team.

Key Responsibilities:

• Support customers through chat, email, and other communication channels;
• Answer questions about accounts, products, and services;
• Resolve customer issues efficiently and professionally;
• Work closely with other departments to provide effective solutions;
• Maintain high customer satisfaction and service quality;
• Follow internal procedures, security standards, and regulatory requirements;
• Contribute to continuous improvements in customer support.

Required Skills & Experience:

• Excellent communication and problem-solving skills;
• Customer-first mindset and a positive attitude;
• Ability to work in a dynamic environment;
• Be fluent in Polish and have a good command of English;
• Attention to detail and strong organisational skills;
• Experience in customer support is required for Mid and Senior positions;
• Previous experience in iGaming or sports betting is an advantage.

Our benefits:

• Competitive salary;
• Opportunity to shape the marketing strategy of a fast-growing sportsbook & casino operator;
• Dynamic, friendly and innovative work environment;
• Career growth and professional development opportunities;
• Hybrid work model with flexibility.

Interview process:

• A 30-minute interview with a Recruiter to get to know you and your experience;
• A final 2-hour interview with 4 team members to gauge your fit with company culture and working style.