Customer Support Specialist (Junior / Middle / Senior)

Nextchallenge; Województwo pomorskie; Hybrid; PLN 42,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Career growth opportunities

Dynamic work environment

Job summary

Nextchallenge in Gdansk is recruiting a Customer Support Specialist (Junior / Mid / Senior) for a licensed and regulated sportsbook and casino operator in Poland. You will assist customers across chat, email and other channels, answer questions about accounts, products and services, and help resolve issues while maintaining high service quality.

The role offers three levels, a hybrid work model with flexibility, opportunities to shape strategies, and a clear path for career growth within a

Qualifications

• Strong communication and problem-solving abilities.
• Customer-first mindset with positive attitude.
• Ability to thrive in a dynamic environment.
• Proficient in English.
• Attention to detail and organization.
• Experience in customer support required for mid/senior positions.
• Experience in iGaming or sports betting is a plus.

Responsibilities

• Support customers via chat, email and other channels.
• Answer questions about accounts, products and services.
• Resolve issues efficiently and professionally.
• Collaborate with other departments for effective solutions.
• Maintain high customer satisfaction and service quality.
• Follow internal procedures and regulatory requirements.
• Contribute to continuous improvements in customer support.

Skills

Communication

Problem solving

Customer-first

English

Attention to detail

Dynamic environment

Support experience

iGaming knowledge

Job description

Back

Customer Support Specialist (Junior / Middle / Senior)

A licensed and regulated sportsbook and casino operator in Poland is looking for a Customer Support Specialist (Junior / Mid / Senior)

Role Overview

Our partner is looking for motivated people at different stages of their careers. Whether you're just starting out or already have extensive experience in customer support, we want to hear from you!

We're Currently Recruiting For Three Levels

• Junior Customer Support Specialist – For those starting their career in customer support.
• Mid-Level Customer Support Specialist – For professionals with customer service experience who can work independently.
• Senior Customer Support Specialist – For experienced specialists who can handle complex cases and support the team.

Key Responsibilities

• Support customers through chat, email, and other communication channels;
• Answer questions about accounts, products, and services;
• Resolve customer issues efficiently and professionally;
• Work closely with other departments to provide effective solutions;
• Maintain high customer satisfaction and service quality;
• Follow internal procedures, security standards, and regulatory requirements;
• Contribute to continuous improvements in customer support.

Required Skills & Experience

• Excellent communication and problem-solving skills;
• Customer-first mindset and a positive attitude;
• Ability to work in a dynamic environment;
• Good command of English;
• Attention to detail and strong organizational skills;
• Experience in customer support is required for Mid and Senior positions;
• Previous experience in iGaming or sports betting is an advantage.

The Company Guarantees You The Following Benefits

• Competitive salary;
• Opportunity to shape the marketing strategy of a fast-growing sportsbook & casino operator;
• Dynamic, friendly and innovative work environment;
• Career growth and professional development opportunities;
• Hybrid work model with flexibility.

Interview Process

• A 30-minute interview with a Recruiter to get to know you and your experience;
• A final 2-hour interview with 4 team members to gauge your fit with company culture and working style.

Job Specifications

Role Occupation

Onsite, Hybrid

Location

Gdansk

Role Direction

Client Support

Seniority Level

Junior, Middle, Senior