iGaming Customer Support Pro — VIP & Growth

Gypsy Collective; Poland; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Flexible payment options

Bonuses for holidays

Courses and certifications

Benefit Cafeteria

Team-building events

Modern Equipment

Job summary

Gypsy Collective is seeking a Customer Support Manager for an iGaming project in Poland. You will handle player inquiries across Live Chat, Helpdesk, and email, verify accounts, and manage escalations to ensure high-quality service.

The role requires a calm, professional approach, strong attention to detail, and ability to work 12-hour day/night shifts, including weekends and holidays. Experience in customer support, preferably in iGaming/fintech, and English proficiency at B1-B2 level are

Qualifications

• Experience in Customer Support, preferably within iGaming/fintech or other high-volume digital environments.
• English proficiency at B1-B2 level.
• Strong written communication and customer service skills.
• Basic understanding of deposits, withdrawals, KYC, bonuses, account restrictions, and Responsible Gambling.
• Ability to follow procedures, decision trees, and escalation rules.
• Willingness to work 12-hour day and night shifts, including weekends and public holidays.

Responsibilities

• Handle player inquiries via Live Chat, Helpdesk, email, and other approved channels.
• Verify players and review account, transaction, and communication history.
• Categorize and prioritize inquiries according to procedures.
• Resolve standard inquiries independently within your area of responsibility.
• Provide accurate information regarding deposits, withdrawals, KYC, bonuses, and game-related issues.
• Prepare clear escalations with all required information and actions; document ongoing cases.

Skills

Customer support

English (B1-B2)

Written communication

Attention to detail

Procedures & escalation

High-volume support

Tools

Helpdesk software

Job description

Gypsy Collective is seeking a Customer Support Manager for an iGaming project in Poland. You will handle player inquiries across Live Chat, Helpdesk, and email, verify accounts, and manage escalations to ensure high-quality service.

The role requires a calm, professional approach, strong attention to detail, and ability to work 12-hour day/night shifts, including weekends and holidays. Experience in customer support, preferably in iGaming/fintech, and English proficiency at B1-B2 level are