Customer Support Specialist - Flexible Hours & Real Impact

ZEN; Rzeszów; Remote; PLN 60,000 - 72,000; Full time

Benefits offered by this job

Private medical healthcare

Flexible working conditions

Training opportunities

Influence on ZEN.COM

Job summary

ZEN.COM seeks a Customer Support Agent in its Zen Care Department in Poland. The role focuses on empathetic customer engagement, timely problem resolution, and proactive process improvements across in-app support and other channels.

Responsibilities include clear communication, avoiding robotic responses, and delivering high-quality service. The team values ownership, transparency, and pace in a fast-evolving fintech environment.

Qualifications

• Fluent English (C1 level or higher) required.
• Customer-centric mindset with a commitment to exceptional service.
• Strong problem-solving abilities and decision-making.
• Proactive attitude and initiative to resolve issues and improve experience.

Responsibilities

• Communicate with customers via in-app support chat and other channels, resolving issues timely and professionally.
• Interact with empathy to ensure customers feel heard and not scripted.
• Resolve issues beyond basic answers by following procedures while seeking better solutions.
• Identify and suggest improvements to teams, processes, and products to enhance services.
• Avoid rigid scripts; provide genuine, thoughtful communication tailored to each customer.
• Aim to exceed basic expectations by thinking creatively and improving processes.

Skills

English (C1+)

Customer-centric

Problem-solving

Proactive attitude

Adaptability

Job description

ZEN.COM seeks a Customer Support Agent in its Zen Care Department in Poland. The role focuses on empathetic customer engagement, timely problem resolution, and proactive process improvements across in-app support and other channels.

Responsibilities include clear communication, avoiding robotic responses, and delivering high-quality service. The team values ownership, transparency, and pace in a fast-evolving fintech environment.