Customer support for a streaming service with Czech

AmRest Holdings SE; Poznań; Hybrid; PLN 69,000 - 96,000; Full time

Benefits offered by this job

Netflix subscription

MyBenefit platform access

Remote work from day one

Equipment provided

Job summary

AmRest Holdings SE is seeking a Czech-speaking customer support agent to handle inbound calls for a streaming service from Poland-based remote work. You will assist users in Czech and English, navigate subscriptions and payments, and troubleshoot issues.

The role requires Czech at C1+ and English at B2, strong computer skills, and the ability to multitask. Training is provided, with flexible hours and an option for long-term collaboration.

Qualifications

• Proficiency in Czech at C1+ and English at B2 level required.
• Good computer skills and the ability to multitask.

Responsibilities

• Handle inbound customer calls in Czech.
• Assist customers with technical issues, account questions, subscriptions and payments.
• Demonstrate Czech (C1+) and English (B2) proficiency in interactions.
• Participate in onboarding sessions and adapt to the remote work setup.

Skills

Czech language

English language

Computer skills

Multitasking

Job description

Customer support for a streaming service with Czech

Customer Support for a Streaming Service (Czech Language)

“When people ask me if I went to film school, I tell them: ‘no, I went to films’.” – Quentin Tarantino

Are you looking for a fully remote opportunity you can do from anywhere in Poland?

Do you speak Czech at a minimum C1 level and English at B2 level?

If yes – we are looking for you!

What needs to be done?

• Handling inbound customer calls in Czech.
• Supporting customers with:
  • technical issues,
  • account-related questions,
  • subscriptions and payments.
• Czech (C1+) and English (B2) proficiency.
• Good computer skills and the ability to multitask.

Participation in onboarding sessions conducted over approx. 11 days (typically between 9:00–17:00, from our office) is required to get started.

• Positive, proactive attitude towards customers.
• Confidence when speaking on the phone.

Possibility to provide availability within service hours (11:00–19:00), based on your preferred schedule

Higher availability (approx. 128–170h monthly) is welcome.

What we offer:

• 50,00 PLN gross/hour, including training time.
• 100% remote cooperation from day one.
• Company-provided equipment (also for training).
• Opportunity to develop language and professional skills.
• Access to MyBenefit platform (private healthcare, sports card, vouchers, cinema tickets, and more).
• 1-year free Netflix subscription.

Possibility of long-term cooperation.

Recruitment process:

• Online English test (B2 level).
• Recruitment meeting with Hiring Manager (including typing test and Czech role‑play).