Customer Service Specialist with Czech

TopTalents; Warszawa; On-site; PLN 33,480 - 50,220; Full time

Benefits offered by this job

Employer-funded medical care

Medicover Sport card

Lunch subsidy

Language training

Group insurance

Product discounts

Job summary

A leading staffing and recruiting company is seeking a Customer Service Specialist proficient in Czech to join their team. The role involves order management and supporting customers in the Czech Republic while working in a hybrid environment. Competitive salary and numerous benefits offered.

Qualifications

• Czech C1 language proficiency.
• Experience in customer service and order management preferred.
• Knowledge of SAP or similar systems.

Responsibilities

• Work as part of a Czech-speaking customer service team.
• Order management: receiving, processing, verifying customer orders.
• Handle complaints and resolve procurement issues.

Skills

Customer service

Order management

Czech language

English language

Polish language

Tools

SAP

Job description

Join to apply for the Customer Service Specialist with Czech role at TopTalents.

We are looking for a Customer Service Specialist with Czech language skills. The daily work involves order management, cooperation with KAM and sales representatives from the Czech Republic, as well as handling complaints and other issues affecting customer orders. We offer a competitive salary and a contract of employment in a small but stable company that thrives in an international and national environment.

Please provide your CV in Polish or English.

We Offer

• Contract of Employment (umowa o pracę)
• Hybrid working system: 2 or 3 days a week working from the office (office in Warsaw, near Okęcie Airport)
• Benefits: employer-funded medical care (Compensa), Medicover Sport card, lunch subsidy, language training, group insurance, product discounts

Responsibilities

• Work as part of a Czech-speaking customer service team
• Order management: receiving, processing, verifying customer orders, and ensuring customer needs are met
• Ensure work complies with company standards, including proper document flow and communication related to orders and logistics
• Support key account managers and sales representatives in the Czech Republic
• Improve customer service procedures and workflows
• Handle complaints and other issues affecting customer orders, liaising with relevant stakeholders to resolve procurement issues

Requirements

Necessary Requirements

• Czech C1
• English B1
• Polish B1
• Elementary knowledge of customer service and order management

Preferred Skills

• Knowledge of SAP or similar order management systems
• 1 year of experience in order management or customer service

Additional Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Other
• Industries: Staffing and Recruiting